Sap Cx (Sales And Service Cloud) Architect

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.  People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world.
  
We are seeking a skilled SAP CX (Sales and Service Cloud) Architect to join our dynamic team. The ideal candidate will be responsible for designing and implementing SAP Sales and Service Cloud solutions. The role involves collaborating with cross-functional teams, understanding customer business requirements, and ensuring that the SAP CX solutions align with the customer's goals.  This role can be based anywhere in Australia.
  
Key Responsibilities:

1. **Solution Design:**

- Develop and design SAP Sales and Service Cloud led solutions
- Collaborate with stakeholders to gather and analyse requirements, ensuring a comprehensive understanding of business needs.

1. **Implementation and Integration:**

- Lead the implementation of SAP CX solutions, ensuring seamless integration with existing systems and technologies.
- Work closely with development teams to customise and configure SAP CX applications based on project requirements.

1. **System Optimization:**

- Evaluate and optimise SAP CX systems to enhance performance, scalability, and reliability.
- Proactively identify areas for improvement and implement solutions to streamline processes.

1. **Develop innovative add-on solutions:**

- Spearhead creative ideation for the development of add-on products/solutions to address product gaps within SAP Sales and Service Cloud solutions across various industries
  
Qualifications:
- Proven experience as an SAP CX (Sales and Service Cloud) Architect or in a similar role.
- In-depth knowledge of SAP CX applications, C4C (Customer for Cloud), and CDC (Customer Data Cloud).
- Proficiency in configuration, customization, and integration.
- Excellent problem-solving and analytical skills.
- Effective communication and collaboration abilities.
- SAP certifications in CX-related modules are a plus
- Knowledge of Emarsys is a plus