AddressJob Description
About the Role
As a Scheduler at KinCare, you’ll play a pivotal role in ensuring the seamless delivery of our home care services to our valued customers. In this role, you’ll schedule home care services and plan rosters for our care workers across NSW and ACT. You'll be the important link between our customers and in-field workers by regularly communicating over the phone to ensure we are optimising and delivering on our promises. If you have experience in high-volume service coordination environments, this is the right opportunity for you.
Other responsibilities include:
- Ensuring adherence to the regulations outlined in the SCHADs Award
- Maximising the efficiency of our care worker rosters, ensuring optimal resource allocation
- Matching care workers to appropriate services based on their skill set
- Swiftly resolving last-minute changes to schedules by leveraging effective communication and influencing skills
- Working closely with other teams to ensure efficient and effective service coordination
This is a full-time opportunity on a 7-month fixed-term contract. Whilst there are working from home options available, you may at times be required to work from a KinCare office. Hours of operation are 6am to 6pm, and you will likely cover the 7am - 3.30pm shift in this role.
About You
- Demonstrated experience in rostering/scheduling/logistics methodology across multiple locations in a service delivery environment.
- A strong phone manner and ability to remain calm and professional at all times.
- Positive "can-do" attitude and customer service focus.
- Ability to problem solve and think on your feet.
- Demonstrated experience with engaging with stakeholders at all levels.
- Strong communication and influencing skills.
- Ability to work under pressure and manage multiple priorities.
- Previous experience with Skedulo or other rostering systems are preferred.
About KinCare
Our vision is to enable elderly Australians to remain living safely in their homes for as long as they wish by providing them with the care and support they need. For over 30 years we’ve been putting our customers at the heart of everything we do and empowering them to live the life they choose.
What truly sets KinCare apart is our people. Joining our team means embarking on a journey where you'll be continually inspired and challenged. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career.
As a family-oriented company, we prioritise work-life balance, offering flexibility to ensure our team members thrive personally and professionally.
If this sounds like the role and workplace for you, apply now!
Prior to commencement, every successful candidate must complete a mandatory National Police check, Work Rights check and provide proof of COVID-19 vaccination.
For more information, visit www.kincare.com.au or contact our Talent team at ******@kincare.com.au.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
