AddressWho are we?
Multicultural Communities Council Gold Coast is the peak regional organisation for multiculturalism, providing key services to seniors, migrants, refugees and new international arrivals. We serve the needs of multicultural residents across the Gold Coast community,
One of our key services, CURA Aged Care Services, is where we empower our clients to age gracefully, maintain their independence in the comfort of their homes, and to link with their community. Our tailored support solutions ensure clients remain active, connected, and engaged in their community, while respecting their needs, goals, cultural background, and language.
About the Role:
The Scheduling Officer will play a vital role in ensuring efficient and logistical support for the CURA Care Staff, through the scheduling of our teams in a timely and effective manner. Operating under the supervision of the Client Experience Team Leader, the Scheduling Officer will collaborate on the development of operational procedures, actively participate in problem solving and, at times, act as a liaison between our CURA Service Team and clients, where changes to the scheduling may occur.
What you will do:
- Development and maintenance of schedules within the client information systems, including preparation of Care Staff rosters, day-to-day management of rosters in real time and ensuring scheduling consistently meets key service indicators.
- Monitoring of staffing resources and raising awareness of client and staffing needs to the Client Experience Team Leader, including client complaints, clients staff requests and staff absenteeism or lateness.
- Provision of broader client services through regular participation and contribution to the review of existing, and development of new, operational processes of CURA.
- Liaising with CURA Service Team to inform of changes to client service schedules and where required, liaising with clients and their families in a professional and friendly manner.
About You:
- Minimum 2 years' proven experience in a fast-paced, complex scheduling environment.
- Proficiency with Client Information System(s) such as AlayaCare (or similar).
- High degree of initiative with the ability to manage multiple and conflicting priorities.
- Well-developed communication skills with highly developed telephone etiquette to liaise with clients and their families.
- Keen interest in working with seniors and individuals from culturally and linguistically diverse backgrounds.
- Demonstrated ability to work under pressure and within a team environment.
- High level computer and literacy skills with the ability to problem solves.
Why work with us?
- Salary Packaging: Pay less tax and have more money to spend by using some of your pre-tax earnings to pay for everyday expenses (groceries, rent, mortgage, etc.).
- Training & Development: Take advantage of regular opportunities for training to develop your skills and experience.
- Career Progression: Get help with your career development goals. We support you along the journey and can help you with further qualifications.
- Diversity & Inclusion: Work with an incredibly culturally diverse team; 65% of our team were born outside of Australia and collectively we speak over 40 different languages.
- Strong Values: Take pride in working for a multicultural organisation that values Unity, Compassion, Integrity, Respect and Joie de Vivre (Joy of Life).
- Free Uniforms: Choose from a range of options to suit your preference.
If this sounds like you and you're interested in joining our team, please click the 'Apply Now' button below.
If you have any questions about the position, please feel free to reach out to our HR Team by emailing ***********@mccgc.org.au
At MCCGC-CURA, we value and embrace the richness and power of diversity and inclusivity, understanding the uniqueness each person brings to our community. We encourage candidates from all backgrounds, abilities and experiences to apply.
