Scheduling Optimization Officer

Lifebridge Australia is a not-for-profit Aged Care and NDIS services provider supporting customers in the greater Tweed and Byron Shires.  We have a long and successful history providing quality care services to our customers in-home and in-community.  We are dedicated to enriching the lives of our customers, supporting them to live independently in their own home and enjoying activities in their local community.

We are looking for a talented individual to join our Finance team as a Scheduling Optimization Officer. In this role you will play a pivotal role in maximizing efficiency, controlling costs, and ensuring the smooth operation of our scheduling processes.  If you thrive in a dynamic environment where your analytical prowess and strategic thinking are valued, this opportunity is for you!

What you will do:

• Develop and implement innovative strategies to optimize scheduling processes, ensuring the efficient allocation of resources while meeting client needs and organizational goals.
• Analyse scheduling data and trends to uncover opportunities for improvement and cost-saving initiatives.
• Collaborate with stakeholders to align scheduling practices with commercial objectives and financial targets.
• Analyse financial data and forecasts to inform staffing levels, resource utilization and service demand.
• Identify opportunities for cost containment and revenue generation within scheduling operations.
• Project resource availability and staffing requirements based on staff schedules, resignations, leave requests and growth.
• Ensure compliance with regulatory, employment awards, contractual obligations, and organizational policies within scheduling operations.
• Monitor key metrics, comparing actual performance against projections and adjusting scheduling plans as needed to optimize resource utilization.
• Lead initiatives to strengthen scheduling processes, enhance operational efficiency and improve the quality of service delivered.

What you will need:

• Bachelor’s degree in business administration, finance or related field
• Proven experience in scheduling, operations, or related field with a focus on commercial viability and financial sustainability.
• Excellent interpersonal skills with a knack for collaboration across diverse stakeholders.
• Advanced proficiency in MS Office 365, rostering and scheduling software and customer management systems.
• Knowledge of aged care services and/or the not-for-profit sector is advantageous.
• Exceptional problem solving, negotiation and conflict resolutions skills.
• Excellent time management skills and ability to work effectively under pressure.
• Strong analytical skills, with the ability to interpret data and make data-driven decisions.
• National Police Check required.

Interview Process:

Our interview process is designed to ensure we find the best fit for both you and Lifebridge Australia. It typically involves:

1. Initial phone screening to discuss your background and qualifications.
2. In person or virtual interview with HR and the Hiring Manager to delve deeper into your experience and understand your interest.
3. Panel Interview with key stakeholders and team members to evaluate your skills and compatibility.
4. Final Interview / Job Offer Discussion, including details of compensation and benefits.

Please note that as part of our selection process, we may conduct skills testing on competencies relevant to the role. 

Lifebridge is an equal opportunity employer, and we encourage those of Aboriginal and Torres Strait Islander descent to apply.

To Apply:

Please provide a cover letter and resume via the provided link by Wednesday, 20th of March 2024.  Please note that only shortlisted applicants will be contacted.

Join us in making a difference in the lives of our customers and their families.  Apply today to embark on a fulfilling career with Lifebridge Australia.

For any questions, please contact Lana Morgan:  Human Resources Lead on  0461 492 ***.