AddressDo you enjoy talking to people and providing advice and assistance on departmental policy and guidelines? Are you interested in taking an active role in assisting parents, carers, and community members to resolve their concerns? The Metropolitan North Regional Services team is looking for someone dynamic and eager to achieve resolutions for parents, carers, and community members.
About the Department:
The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
About the Role
Responsibilities include:
- Listen and understand using empathy and compassion, to initial telephone contact with parents, carers and other community members' regarding concerns or complaints and refer them back to the school to negotiate a suitable outcome.
- Provide advice to parents, carers and other community members on a broad range of departmental policies and guidelines and assist them with their understanding of such policy and guidelines.
- Liaise between the parents, carers and other community members and the school, to achieve a suitable outcome and resolution of relevant issues.
- Foster open effective communication, and develop relationships to enhance the likelihood of resolution of concerns between parents, carers, other community members and school personnel.
Please view the Role Description for a full list of responsibilities.
About You:
- Strong communicator
- Work effectively as part of a team
- Previous experience in a similar role is preferred, although training will be provided.
Interested? To Apply:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a 1-page written statement about how your achievements and capabilities meet the requirements of the role.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies. ( https://alt-qed.qed.qld.gov.au/working-with-us/induction/department/human-resources/inclusion-and-diversity#:~:text=Pathways%20to%20Parity,participate%20fully%20in%20our%20workplaces. )
