AddressAs the School Community Liaison Officer, you will provide quality advice and assistance to parents, carers and other members of the School Community across the region, requiring this role to be the first point of contact for parents, carers and other community members wishing to enquire about departmental policy and guidelines. You will take an active role in assisting community members to resolve their concerns and complaints by providing a conduit between the parents, carers and other community members and school personnel. The School Community Liaison Officer reports to the reports through the Principal Advisor, Regional Services to the Director, Education Services within the region.
About the Department:
The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
Your Role:
Responsibilities include:
- Listen and understand using empathy and compassion, to initial telephone contact with parents, carers and other community members' regarding concerns or complaints and refer them back to the school to negotiate a suitable outcome.
- Provide advice to parents, carers and other community members on a broad range of departmental policies and guidelines and assist them with their understanding of such policy and guidelines.
- Liaise between the parents, carers and other community members and the school, to achieve a suitable outcome and resolution of relevant issues.
- Foster open effective communication, and develop relationships to enhance the likelihood of resolution of concerns between parents, carers, other community members and school personnel.
- Monitor progress and maintain accurate records of paperwork associated with parents, carers and other community members' contact with schools ensuring appropriate finalisation of record keeping process.
- Review progress, report on various projects, trends and action items and undertake investigation, research and analysis of sensitive and confidential matters.
- Maintain a high level of accuracy in correspondence and administrative documents, assisting with the development of efficient and effective record keeping processes and reviews across the Education Services team.
- Encourage an environment across the Education Services team in which high quality services are delivered by continually seeking improvements in administrative systems and processes.
- Assist the Principal Advisor, Regional Services with responsibilities.
Please refer to the attached role description for any mandatory requirements for this position.
Interested? To Apply:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a 2-page response to the How you will/may be assessed section of the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies. ( https://alt-qed.qed.qld.gov.au/working-with-us/induction/department/human-resources/inclusion-and-diversity#:~:text=Pathways%20to%20Parity,participate%20fully%20in%20our%20workplaces. )
