Search Consultant

Search Consultant - Full-time Permanent Opportunity - On-Site

WHO ARE WE?

Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud–based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees!

WHY WORK FOR US?

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

WHAT WILL YOU DO?

This role is a key member of the Operations team, which works closely with all team members to:

• Ensure customer satisfaction and operational efficiency of Order Fulfilment business operations, maintaining relations between Order Fulfilment and channel partner via email queries and incoming calls.
• Fulfil incoming search packages in adherence to SLA requirements
• Liaise with relevant authorities on critical outstanding search requests and escalate where possible, as well as maintain existing relationships with these authorities
• Lodge manual requests with authorities, ensuring deadlines and KPIs are met.
• Maintaining authority payment and contact details
• Liaise with Accounts Department to arrange authority payments.
• Effectively communicate with customers and external 3rd parties, maintaining a high standard of service and maximum satisfaction to all parties.

WHAT DO YOU NEED TO BE CONSIDERED?

• Able to get to our Brisbane office - this is an on-site position.
• Experience with property conveyance certificates or data entry ideal, but not essential to the role, and the ability to handle a large volume of customer requests within tight deadlines beneficial.
• Well-developed customer focused and interpersonal skills, including the ability to negotiate and resolve conflicts, build effective relationships and work through complex, confidential and sensitive matters.
• Excellent written and verbal communication skills.
• Competent level of ability with major Microsoft software packages: Outlook, Word, Excel
• Ability to work autonomously in a collaborative team environment.

WHAT NEXT?

Hit apply and your application will be reviewed by our talent acquisition team who will contact you directly.

Please note that this position is subject to security checks.

Dye & Durham is an equal opportunity employer. We provide opportunities without regard to race, colour, religion, sexual orientations, gender identity, national origin, marital or family status, disability status or other applicable legally protected characteristics.