Security Operations Manager

Job no: 501997
Work type: Full time
Location: Hobart
Categories: Security
About Us
Wrest Point is Australia’s first Casino and a Tasmanian icon. We are proudly part of Federal Group and one of the state’s largest private employers. Whilst each of our businesses under the Federal Group banner has its own unique brand and signature products and experiences, together, we represent the very best of Tasmania and share one goal – to deliver excellence in all that we do.
Wrest Point offers a range of dining, accommodation, gaming, conference facilities, and entertainment experiences to our guests. We are the home of play, and we are here to deliver varied, safer, and accessible experiences.
The opportunity
For this brand-new role, we are seeking an experienced leader in security management, ideally within a casino or similar gaming and hospitality environment.
As the Security Operations Manager, you are responsible for managing and overseeing day-to-day Security Operations. You will cultivate a positive work culture and manage the training and development of our security personnel. You will use your leadership and technical knowledge to ensure compliance and will be expected to lead by example and work a mixture of admin days and shifts on the floor, including nights and weekends.
Key Responsibilities
Provide guidance and support to Security and Surveillance Shift Managers, Senior Security Officers, and Security Officers in managing daily operations.
Ensuring security delivers on our Moment of Truth promise, managing customer complaints and queries, and maintaining high standards of care.
Maintain compliance to minimise risk to the business in accordance with the Tasmanian Liquor and Gaming Commission along with other relevant local, state, and federal laws and regulations.
Assist in the development and implementation of comprehensive training programs for the security team, including onboarding of new employees.
Lead and drive change management initiatives to continuously improve department-specific processes and procedures.
Manage staffing levels, budgets, and resources to maintain an effective and efficient operation whilst achieving annual growth targets.
Work with stakeholders to assess risk and manage events.
Ideally, you will have the following:
Minimum 5 years of experience in security management, preferably within a casino or similar gaming and hospitality environment.
Strong knowledge of the security industry.
Excellent leadership, interpersonal, and communication skills.
Effective collaboration and prioritising exceptional customer service for both internal and external stakeholders.
Ability to drive change and nurture a positive and supportive culture.
Knowledge of regulatory requirements related to gaming security and surveillance.
Required licenses and certificates:
Certificate 3 in Security Operations
Tasmanian Security Licence, Monitoring Room and Crowd Control
Tasmania Gaming Special Employee Licence
Responsible Conduct of Gaming
Responsible Service of Alcohol
Workplace First Aid
In return, we offer:
Competitive salary
Professional development opportunities
Supportive Leadership Team
Staff canteen, free-onsite parking and dry-cleaning services
Access to complimentary EAP services
Staff discount across eligible Federal Group properties and venues
We value the diverse nature of our workforce and are an equal opportunity employer. If you are a motivated, experienced security professional with a passion for driving change and improving culture, we want to hear from you.
Apply today with an updated resume and a cover letter detailing your relevant experience and qualifications. For additional information please contact brett.jones@wrestpoint.com.au.
Advertised: 14 Feb 2024 Tasmania Daylight Time Applications close: 29 Feb 2024 Tasmania Daylight Time