About the role:The Security Supervisor position at the prestigious Royal Hobart Hospital in Tasmania is crucial for creating and maintaining a safe and secure environment for our patients, visitors, and staff. This role involves direct reporting to the Operations Manager and encompasses the management of the security team's daily operations. The successful candidate will be responsible for enforcing security protocols, implementing effective security measures, and promoting a culture of safety throughout the facility.
Client DetailsAbout us:The Wilson Group is an industry leader providing diversified services including Health, Storage, Parking, Security and Technology Solutions. Our successful operations have expanded internationally, and this growth is underpinned by superior performance and the strength of our relationships.
DescriptionKey Duties include: - Analyse and plan for site needs, control costs, and serve as the primary contact for key clients, addressing issues and customer complaints.- Manage contractual administrative duties, conduct performance reviews with Wilson management, and develop action plans.
- Foster a positive work environment, mentor, and manage security staff, ensuring professionalism and accountability.- Handle performance management, delegate tasks to team leaders, and maintain staff morale and discipline.- Address ER/IR issues promptly and ensure staff training compliance.
- Manage staffing to meet contract obligations and participate in recruitment.- Minimise overtime costs and develop succession plans for key positions.
- Work Health and Safety (WHS):
- Ensure compliance with all relevant safety policies and legislation.- Drive safety behaviours, conduct risk assessments, and address health and safety concerns promptly.
- Supervision and Training:
- Oversee security operations, conduct training, and maintain training records.
- Assess security risks, assist in developing SOPs, and improve security measures.
- Respond to security incidents and coordinate with law enforcement as needed.
- Security Equipment and Technology:
- Manage security equipment and stay updated on new technologies, recommending upgrades when necessary.
- Deliver best practice security services, manage emergencies, conduct investigations, and ensure compliance with Wilson policies.
ProfileSkills and requirements:- Demonstrated evidence of facilitating clear communication and direction to staff at all levels
- Strong time management skills developed through involvement in multi-site, multi-tasking operations environment.
- Demonstrated competence in situation analysis and decision-making.
- Detailed understanding of rostering
- Broad knowledge of the application of Awards, EBA's/AWA's
- A thorough understanding of the basic principles of human resource management
- Strong levels of numerate and literate competency
- Detailed understanding of legislative requirements about WHS, IR, EEO
- Experienced in operating in an environment accommodating a variety of cultural and moral opinions.
- Experience in accident and incident investigations
- Experience in conflict resolution and dealing with difficult people.
- Proficient in the use of Microsoft Office applications (Word, Excel, Outlook, Teams etc)
- Have a working experience with access control systems.
- Proven experience in security operations, preferably in a healthcare or similar environment.
- Strong leadership skills with the ability to effectively manage and motivate a team.
- Excellent communication and interpersonal abilities, with the capacity to interact professionally with individuals at all levels.
- Sound knowledge of security protocols, emergency response procedures, and relevant laws and regulations.
- Proficiency in conducting training sessions and maintaining accurate records.
- Certification in First Aid, CPR, and relevant security training programs is preferred.
- Flexibility to work varying shifts, including nights, weekends, and holidays as needed.
Job OfferAbout you:- 3 years experience in Security/customer service role
- State-based Security License
- Diploma / Cert IV in Security Risk Management would be advantageous or be willing to obtain one.
- A diploma / Cert IV in WHS would be advantageous.
This is a Full-time position the role offers a competitive salary, great company benefits, and the opportunity to build and develop a meaningful long-term career.
How to applyPlease click APPLY NOW! Or, if you would like to find out more about this exciting opportunity and have a confidential discussion, please email bradley.douglas@wilsongroupau.com or call Bradley Douglas on 0458 676 155 to organise a convenient time.
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