Senior Account Manager

We are looking for a motivated Senior Account Manager to join our dynamic team to work on a number of exciting projects for our valued, high profile clients.

As the Senior Account Manager (SAM), you will play a crucial role in ensuring the consistent delivery of projects to clients and partners. Your responsibilities include planning, end-to-end execution of promotional programs, and working with our supportive team to help contribute to the growth and satisfaction of existing clients. 

Key Responsibilities:

1. Account Management:
   • Manage multiple accounts, building positive relationships with all customer touchpoints.
   • Collaborate with Account Managers on day-to-day operational processes, campaign setup, optimisation, and troubleshooting
   • Partner with internal cross-functional teams to understand project requirements and exceed key performance metrics.
   • Establish and oversee processes including; fulfilment, verification, customer service, and prize logistics.
   • Liaise with suppliers, partners, and stakeholders for effective campaign execution.
2. Reporting and Analysis:
   • Prepare and deliver effective client presentations, highlighting post-campaign analysis and improvement opportunities.
   • Manage weekly campaign status documents (WIPs) for projects
   • Focus on maintaining superior service levels and operational excellence.
3. Contribute to Ongoing Improvements:
   • Contribute to presentations including client pitches.
   • Apply integrated, strategic thinking to projects and campaigns.
   • Work with the team on recommending process improvements for greater company efficiency.
4. Financial Accountability:
   • Ensure project revenue targets are set and achieved.
   • Collaborate on program evaluation at the completion of each program.
   • Focus on the growth of existing client revenue.

Skills Required:

• Outstanding organisational skills.
• Solution-driven with attention to detail.
• Excellent presentation and communication skills 
• Strong project and program management experience.
• Ability to prioritise multiple responsibilities and balance client deliverables on multiple projects.
• Adherence to deadlines and proactive in all responsibilities.
• Time management and the ability to work under pressure.
• Ability to work autonomously and as part of a team.
• Intermediate knowledge of software packages, including MS Outlook, MS Office Products (Word, PowerPoint, Excel).

How to Apply: If you think you have the skills and experience required for this role, we'd like to hear from you. Please use the Quick Apply to send us your Cover Letter and CV.

For more information, you can email *******@creata.com.