Senior Account Manager / Account Director - Brand / Design

A unique and exciting opportunity to join this growing insight led brand/design agency that solves business challenges.

The agency specialise in brand first design for FMCG products – focusing on brand identity, packaging, and comms.

They don’t believe in a one size fits all solution and spend time to understand the full brand journey, matching message to reaction and action. 

They are 5 years young and growing and seeking an experienced Senior Account / Project Manager or Account Director.

• You'll be positioned as their client partner and will work as part of the agency team, running client accounts – day to day and future focused activity.
• You will work closely with the founders, building trusted partnerships with our clients – developing rapport, and unbreakable relationships internally and externally.
• You will be responsible for the running of your allocated accounts whilst always mindful of opportunities inside and out.
• You would be joining an established start-up, meaning you will be expected to wear many hats – working on a variety of different brands (categories) and client outputs.

 
Core responsibilities:

Client Facing

• Managing day-to-day projects, aiding clients in projects and planning – becoming a trusted advisor and support they can’t do without
• Being responsive and proactive to client needs and requests, identifying where opportunities lie and exceeding expectations
• Developing and managing solution focused proposals with senior leadership support
• Being flexible and adaptable to circumstances – solution focused
• Selling and defending the creative product; confidently presenting and positively challenging briefs, feedback, proposals and financials with the client team
• Possessing a naturally inquisitive nature, striving to learn and understand our client’s business and industry; identifying opportunities and proactively unlocking new conversations

Internal

• Reporting into agency leaders / founders – balancing autonomy with proactive updates – recognising when to elevate issues
• Be confident in creating articulate, inspiring, and creative briefs (where required)
• Ensure the smooth running of projects and our relationships, ensuring high standards are met and the company reputation grows
• Ensuring work / workflow is managed efficiently and effectively  – proactively recognising when support is required
• Supporting with financials and reporting on expected monthly billings
• Being a true team player who inspires and educates, providing support and training where necessary 
• Actively seek out learning and suggest positive change  

You

• A keen and can-do attitude
• A fresh perspective and an entrepreneurial spirit
• Balance and calm, professional manner with passion and positivity
• Strong judgement, which is well informed and reliable; able to foresee potential problems and propose solutions
• Has big picture thinking, yet also understands the importance of attention to detail and the smooth running of multiple accounts
• Keen to learn and develop
• Commercially aware with a thorough understanding of the marketplace and our competitor context

If you have the drive, the passion and want to play an integral part of this dynamic, growing business - we'd love to hear from you.