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SalaryThe purpose of the position is to assess claims for defective or incomplete building work under the Queensland Home Warranty Scheme, and provide advice to Customers, Service Providers and Resolution Services Assessment Officers on the Home Warranty Scheme, Claims Approval process, legislation and policies, as well as investigate and determine claims under the Queensland Home Warranty Scheme.Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group Administration
Classification AO5
Workplace Location Flexible
Job ad reference QLD/564703
Closing date 27-May-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Temporary until 30 December 2024
Contact person Laura Pound
Contact details Laura.pound@qbcc.qld.gov.au
Access theThis position is based in Brisbane and flexible arrangements can be considered upon application, including working remotely at a Regional QBCC office subject to availabilityKey Outcomes and AccountabilitiesThe aim of this role is to:
- Ensure that the performance and effectiveness of QBCC's Claims Approval under the Home Warranty Insurance Scheme is continually improved by contributing to the assessment of claims for defective or incomplete building work, and
- Undertake monitoring, reviewing and reporting on the claims approval teams performance to the Senior Lead or Manager, Claims Approval.
- Contribute as required to the development and delivery of the Resolution Services Claims Approval operational plan.
- Apply, interpret, and provide higher level advice to Customers, Assessment Officer and other team members on legislation and policies.
- Assess and investigate claims related to the Queensland Home Warranty Scheme in accordance with delegations, including interpreting and applying legislation, policies, and procedures; and undertaking and facilitating case related research.
- Provide coaching and training to team members with a focus on processes and procedures.
- Representation of QBCC's position in relation to reviews of decisions before the QCAT.
- Undertake other general duties that contribute toward the ongoing improvement of Resolution Services claims management and foster a cohesive team environment.
- Demonstrated ability to apply, interpret, and provide advice on legislation and policy.
- Sees tasks through to completion while committing to achieve lawful and quality outcomes and adheres to record keeping procedures.
- Negotiates confidently. Listens to and considers different ideas and discussed issues credibly and thoughtfully identifying other people's expectations and concerns.
- Responds in a positive and flexible manner to change. Shares information with others and adapts to a changing environment. Demonstrates self-awareness and a commitment to personal development.
