Senior Business Analyst

Senior Business Analyst

Senior Business Analyst

Ongoing/ Permanent role with NSW Government

Salary ranging - $120,859  - $133,183 + super

Flexible location – role can be based in Sydney / Bathurst / Gosford 

Hybrid working options available and all flexible working arrangements considered.
An exciting opportunity has arisen for a Senior Business Analyst to join the NSW Telco Authority (NSWTA), a rapidly growing part of Digital.NSW within the Department of Customer Service.

The Senior Business Analyst plays an integral role in business case development, working across multi-disciplinary teams. The Senior Business Analyst will produce financial models, conduct and document analysis to support delivery of business cases and other key initiatives.

You will be joining a friendly, fast-paced, dynamic and diverse team who is passionate about keeping people and places safe.

We are an inclusive employer that fully supports flexible working and values our people for their diverse ideas, backgrounds and skills. We are committed to building a workplace that reflects the community we serve and welcome applications from everyone.

The role sits within the Strategic Planning and Development team within the Enterprise Business Operations division of NSWTA. The role forms part of two business case squads that are responsible for preparing and uplifting capability for current and future business case development opportunities, enabling delivery of the NSWTA Strategy.

Opportunities like this don't come around often. Don't let this one pass you by!

In this role you will:

• Develop financial and business case modelling and documents, cost and risk analysis and provide analytical solutions for projects including Return on Investment (ROI), Net Present Value (NPA) and Cost-benefit Analysis (CBA)
• Gather, analyse and interpret data to draw meaningful insights and drive assumptions to support cost, economic and financial benefits, and business case creation.
• Work with stakeholders to identify opportunities offering insights, validating assumptions and influencing outcomes
• Support the decision-making processes, using outstanding technical and commercial skills on strategic projects
• Utilise communication and narrative writing skills to document and present outcomes and make recommendations
• Apply best practice methodologies to ensure organisational consistency and improved business case development and performance.

To be successful in this role you will demonstrate:

• Experience in business case development and financial modelling, with a curious mind, and a positive attitude
• You will have exceptional analytical skills and be able to identify opportunities for improvements. You will also be able to create high level and insightful documents and present and explain complex business case information to all levels within the organisation.
• You are an excellent communicator and will be able to build and hold strong stakeholder relationships.

What we need from you:

An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

For enquiries regarding this position, please contact Nadeen Jayasundara (02) 4677 6502.

For enquiries relating to recruitment please contact **********@customerservice.nsw.gov.au

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

Salary Grade 9/10, with the base salary for this role starting at $120,859 base plus superannuation

Closing Date: 15th May 2024, Wednesday

Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via **********@customerservice.nsw.gov.au or 02 9494 8***.

For more information, please visit