Senior Change Manager

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
The Xero Change Management Team is part of Xero's Business Operations and Strategy function. We are experts in how to manage & foster change by applying the best tools and approach, depending on what changes we need to deliver or outcomes we need to drive.
Our team is focused on two key opportunities:
1. Delivering change to Xeros in the most effective, seamless and engaging ways which will ultimately enable the people & business outcomes we want to see.
2. Looking across the business to understand the volume of change, the concentrated areas of impact and the overall experience of change we're creating for our people so we can enable awareness & great decision making when it comes to delivering and communicating changes.
By combining these two lenses, we are able to not only deliver change, we're also able to understand the landscape of the business so we're aware of the readiness of the teams to adopt new tools, ways of working or even behaviours.
Your role as a Senior Change Manager will support a portfolio of strategic changes. You will do this by partnering with the business, providing trusted advice and supporting the execution of high impact initiatives.
Success looks like...

• You'll be an engaging and competent change management expert who the business trusts and loves working with.
• You're an ambassador and subject matter expert for the portfolio you represent.
• You'll be a trusted leader who the team feels supported and inspired to work with.
• You will be able to call upon your experience and coaching skills to support the team, onboard new starters and look for ways to improve areas that aren't working as well as they could.
• With any evolving team & role, at times there will be a bit of “grey” while we refine our services to meet Xero's needs.
• You'll continue to flex your diverse skills and work across each service stream while we implement change activities and work across different change initiatives and service lines, e.g.: project change, org change, culture change, M&A change, Enterprise implementations.

Experience...

• 10-15+ years in a senior delivery role.
• Previous experience conducting robust research or business analysis is a must.
• Good understanding and ability to operate strategically, understand the landscape of a business and how to effectively engage with business owners and teams.
• Strong experience engaging with senior stakeholders.
• Good commercial acumen able to grasp new concepts quickly.
• Passion and understanding for change management and the people-focused “journey of change”.
• Previous experience setting up and/or improving operational processes.
• Able to demonstrate the ability to navigate a fast paced, high change environment

Critical Competencies...

• Great leadership skills, coaching and people development.
• A strong “customer” and service mindset.
• Exceptional advocacy skills to drive engagement and awareness for these new services.
• Excellent presentation skills, including presenting to senior leaders.
• Strong analytical and/or research skills.
• Hunger and willingness to “roll up your sleeves” and get stuck into a variety of tasks.
• Excellent presentation, facilitation and documentation skills.
• Good communication skills, both written and verbal.
• Exceptional empathy and ability to understand people, especially during times of change where they may be uncomfortable.
• Be calm under pressure.
• Able to call upon the relevant frameworks & methodologies to successfully deliver the "change" at hand.

If you are an outstanding change agent with a passion for making a difference we would love to hear from you on why this is the perfect next step in your career.
Why Xero?
At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you'll get to work with the latest technology.
Our collaborative and inclusive culture is one we're immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life.
At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
Please note that Xero's talent team will be on leave towards the end of December 2023 and into the new year. We will follow up on applications for this role as soon as possible upon our return in mid-January 2024. Happy holidays!