Senior Change Manager, Operational Risk

Primary Details
Time Type: Full timeWorker Type: Employee

• Location: Sydney

• Type: Fixed Term Contract, full time

The opportunity

Due to APRA’s new prudential standard, CPS230, QBE are currently looking for a Senior Change Manager to join QBE’s Group Technology & Operations team and help drive our readiness to adopt the new requirements.

CPS230 focuses on Operational Risk and will change how insurers need to think about and manage their Operational Risk, service providers, business continuity and resilience. 

The Senior Change Manager – CPS230 will have accountability for the change management aspects of the programme.  The role will work closely with project and SME resources across the business to identify change impacts and appropriate inventions and actions to address them. You will also be responsible for defining and executing the overall change strategy and plan.  The programme will bring changes across our critical operations and provides the opportunity for broad exposure across a complex, global business.

The successful candidate will report to the Group Programme Manager and will work closely with senior members of the Operations and Technology leadership team, divisional Leadership team members and the global Risk leadership team. 

Your new role

• Engage and shape change strategy and approach with senior sponsors and stakeholders.

• Deliver appropriate and well-established change artefacts to support the change initiative(s)

• Define the optimal communications and engagement plan to deliver a given programme/initiative benefits.

• Manage key business stakeholders to take ownership for the ‘case for change’ and to champion the change activities (e.g. managing resistance to change to speed up adoption).

• Build and maintain strong relationships with key internal and external business stakeholders to ensure that service delivery meets expectations.

• Where applicable, manage and guide change champions and key stakeholders at all levels / cross departments and geographies on how to address resistance to change / obtain buy-in on complex and challenging situations.

• Actively drive the execution of the change plan, co-ordinating activities across other workstream members, business SMEs and other involved parties.

• Consistently deliver best practice change interventions that align / delivers business priorities and strategy.

• Share and collaborate with new members of the team to become confident subject matter experts in change management.

Please note that for the successful candidate, this process will include a phone screen with our Talent Acquisition team, 2/3 interviews (either face to face or online via Teams) and background checks.

About you

• Expert knowledge of change management skills and on the use of project management practices, methodologies and tools

• Accreditation on Change Management (e.g. PROSCI Change Management Practitioner), Agile Methodologies and/or Project Management (e.g. PRINCE2 Project Management Practitioner) helpful but not a necessity.

• Supporting large-scale transformation / behavioural change programme experience in a large, blue-chip organisation.

• Matrix management, relationship and network building skills.

• Senior stakeholder management experience.

• Excellent communication skills both written and verbal.

• Relationship, influencing and negotiation skills.

• Resilient, self-driven & emotionally intelligent.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. 

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. 

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. 

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. 

We believe this is our moment – what if it was yours too?  Your career at QBE — let’s make it happen! 

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

• The ability to maximise retirement savings through voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• Additional leave and support through QBE’s Family Domestic Violence First Responder Network

• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates

• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

• Family First accredited employer since 2021

APPLY NOW and let’s make it happen!  

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. 

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at ***********@qbe.com 

Application Close Date: 26/03/2024 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.