Address
SalaryIntroduction
Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Elantis Premium Funding is one of the most recognised and established providers of premium funding products with over 30 years’ experience in Australia and 23 years’ experience in New Zealand offering brokers reliable, personalised and flexible premium funding solutions. We offer a dynamic and empowering work environment where the focus is on building a high performance culture, with superior customer service. For us, it is all about people and culture, and that is why our employees and our values are the essence of who we are. We strive to be smart, progressive and energetic and we welcome professionals who are as committed as we are to building long term, mutually rewarding partnerships with our clients.
We are looking for an experienced Senior Credit Controller to provide hands on support to the Credit Team Leader and mentor the junior staff with maintenance of credit standards and exceptional customer service.
Key responsibilities
- Lead and motivate credit team to manage credit risk and minimise bad debts
- Ensure Credit Policies and Procedures are adhered to
- Initial Escalation point, ensuring all queries are resolved in a timely manner and referred to Credit Team Leader as required
- Liaising with insurance brokers to effect cancellation of funded policies where necessary
- Maintaining the debtors ledger within policy guidelines to ensure team are meeting monthly KPI
- Provide assistance to the Credit Team Leader with auditing, month end reporting
- Assisting with training and development of new staff
- Providing excellent customer service through assisting clients to resolve their queries
- Working within the sales team to assist and facilitate the collection of amounts
- Understanding of Consumer Credit Laws
- Other ad-hoc duties as required. Cross Functional Collaboration.
- High attention to written and numeric detail
- Strong communication, organisational and negotiation skills
- Commercially astute in problem solving
- Excellent customer service skills – politely assertive, respectful and empathetic
- Maintain an in depth knowledge of company products and credit processes
- Ability to multitask and work independently
- High Level Leadership skills
- Insurance/Financial industry experience
- Previous Senior Credit Control Experience preferred
We offer a fantastic opportunity to work in a professional and friendly team environment where you can make a difference and be rewarded for your contributions.
Elantis offers great benefits and career development opportunities
- Competitive remuneration, office perks and excellent incentive program
- Salary income protection and discounted insurances
- Employee Rewards and discounts at 350+ major retailers
- Flexible working arrangements
Any offer of employment and subsequent continuing employment is dependent upon the completion of relevant pre-employment background checks. All applicants are required to undergo employment screening through probity checks prior to commencing.
Elantis is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices.
