Senior Customer Officer

Are you a people-oriented leader, who thrives on driving outstanding business results through effective relationships? QBuild is seeking passionate and driven individuals to effectively manage stakeholders and client accounts within the public sector, including other government agencies.Job details Position status Permanent
Position type Flexible full-time
Occupational group Construction & Architecture
Classification AO6
Workplace Location Wide Bay
Job ad reference QLD/555030/24
Closing date 12-Apr-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Ian Kaminski
Contact details PH: (07) 4123 9420
Access theYou will play a pivotal role in supporting QBuild's ambition to strengthen Queensland's building and construction industry by cultivating, enhancing and managing relationships with local customers. This position requires a high level of customer interaction, involving regular travel to attend in-person meetings.
Reporting to the District Manager, you will be instrumental in ensuring QBuild meets customers' expectations by providing localised solutions aligned with statewide strategies, thereby ensuring a seamless and cohesive experience for all QBuild customers.Key responsibilities:

• Develop and proactively manage customer accounts to promote QBuild
• Collaborate with regional teams to deliver programs and projects within agreed customer requirements
• Maintain a customer database and accurate records of customer related information to produce reports
• Interpret and analyse customer data
• Assess threats and opportunities
• Undertake strategic measures for continual improvement and output performance
• Be the primary point of contact for local customers
• Schedule regular account management meetings
• Represent QBuild at state-wide customer forums
• Review and analyse aged debts

Required Skills and Experience

• Demonstrated experience in customer relationships and accounts management in a construction or similar environment.
• Excellent communication skills with a strong customer-centric focus approach towards problem identification and resolution.

Desirable skills

• Knowledge and/or experience in the construction industry

Why work for QBuild?

• Flexibility - You'll have access to generous leave entitlements and flexible work options.
• A safe, inclusive and diverse workplace - Our approach to safety is reflected in our commitment to Think safe. Work safe. Home safe. We are committed to creating an inclusive culture that promotes the skills and insights of our people irrespective of gender, ethnicity, age, sexuality or disability.
• Security - You'll enjoy, great superannuation and salary sacrificing options.
• The people - We care not only about our clients and the community, but about ourselves and each other. We work together to get the job done. We put customers first, transforming ideas into action, unleashing potential, being courageous, empowering people and ensuring a safe work environment.
• Other benefits include:

o Paid parental leave
o Access to our Employee Assistance Program (EAP)
o Opportunities for career advancements and professional development
o Salary sacrifice optionsLearn more about what QBuild does and why we're such a great place to work .How to apply?
All applicants must be eligible to work in Australia.Interested candidates are encouraged to review the below attached applicant guide and role description. Once reviewed please submit the following documents to apply:

• Resume
• Cover Letter: Applicants must provide a minimum 2-page cover letter addressing the required skills and experience

If you have any questions regarding the position or your application please contact Ian Kaminski, A/District Manager on (07) 4123 9420 or emailApplications to remain current for 12 months.Job Ad Reference: QLD/555030/24Closing Date: Friday, 12 April 2024Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote and .Please ensure you download all attachments and follow the instructions on how to apply.DocumentsBefore applying for this vacancy please ensure you read the documents below.