Senior Customer Officer

QBuild is a vital part of Queensland's $50 billion building and construction industry which employs 235,000 Queenslanders.As the Queensland Government's builder, QBuild plays an important role in communities across the state by building and maintaining government-owned assets such as schools, social housing, police stations and correctional and health facilities.With almost 1,400 staff and a network that includes 20 offices and 34 depots across the state, QBuild is well positioned to deliver construction and maintenance services to communities including those in regional and remote areas.Please read through the information below and submit your application online. We are looking forward to you being part of our team!Key responsibilities include:- Develop and proactively manage customer accounts to promote QBuild with local customers and understand customers' existing agreements and assets.- Collaborate with regional teams to deliver programs and projects within agreed customer requirements and ensure value-based outcomes are delivered.- Maintain a customer database and accurate records of customer related information to produce reports and snapshots enabling a review by senior management when required.- Interpret and analyse customer data to ensure visibility of future regional developments and forward plan pipeline of work, risks and issues with regional teams.- Assess threats and opportunities based on customer information and recommend strategic options to meet customers' expectations within QBuild's program of work and available resources.- Undertake strategic measures for continual improvement and output performance through regular feedback from customers and Program Managers.- Be the primary point of contact for local customers for future pipeline of work and escalate programs of work or issues to regional delivery teams accordingly.
- Schedule regular account management meetings, site visits with customers and participate actively with a strategic approach in regional customer meetings.
- Represent QBuild at state-wide customer forums displaying the readiness and proactive approaches of QBuild to meet high level of customer satisfaction.- Review and analyse aged debts that are greater than 60 days and work with the local Accounts Receivable and delivery teams on debt resolution.QBuild guarantees that you will be provided a safe, inclusive, and diverse workplace as well as access to generous leave entitlements, flexible work options and salary packaging.QBuild is an equal opportunity employer and encourage applications from people of all genders including people who identify as being of Aboriginal or Torres Strait Islander descent, people with disabilities, and those from non-English speaking backgrounds.Eligibility Requirements:All applicants must be eligible to work in Australia.Additional Information:We also have opportunities for professional and tradie roles to join our fast-growing and diverse team. Learn more about what QBuild does and why we're such a great place to work here.If you have any questions regarding the position or your application please contact Jonathan Thompson, Regional Director, Regional Operations, Ph: (07) 4614 2301 or Jonathan.Thompson@epw.qld.gov.au.Applications to remain current for 12 months.Job Ad Reference: QLD/545977/24Closing Date: Tuesday, 05 March 2024