Senior Customer Service Manager (Scsm)

PrecisionGroup are seeking an exceptional Senior Customer Service Manager (SCSM) to optimisetheir multi-million-dollar telefundraising portfolio.

 AboutPrecision Group

Precision Group was founded in 2008 by Cory Hall. Cory'sjourney in the print and production industry began at Melbourne Mailing when hewas just 14, starting as a materials handler. Cory worked his way up in theindustry, and by 25 he was a Production Manager, Operations Manager, and ashareholder at Melbourne Mailing. Upon founding Precision, Cory strategicallyexpanded, eventually acquiring Melbourne Mailing, the company where his journeybegan.

In 2023, at the age of 41, Coryhas transformed Precision Group into a diverse conglomerate, offering printing,finishing, mailing, fulfilment, 3PL, POS, full-service fundraising, datasegmentation, change management, fundraising campaign optimisation, digitalmarketing, telefundraising, and telemarketing. These speciality divisions workseamlessly together, or as stand-alone suppliers. Collectively or individually,our divisions work to ensure that our clients messages reach their customers,donors, members or subscribers at the right time, and in the right way tomotivate them to action.

This RoleOur Senior Customer Service Managers (SCSMs) areresponsible for managing the overall service for our charity clients, with anemphasis on driving efficiencies for both clients and the Group. By overseeingthe successful end-to-end management of phone-based campaigns, and the associatedrelationship management of some of our largest charity partners. Excellentcustomer care and overall returns are a given.

You will receive support andguidance from our General Manager, and others from our Operational and DataManagement departments. They will all will assist you to do the very best foryour charity client portfolio.

• To assist the GeneralManager responsible for delivering the company’s sales revenue goals across newand existing clients, while also ensuring overall client satisfaction isachieved.
• To oversee and leadstaff within your remit as they manage and grow new and existing clientaccounts.
• To create and developcommercial opportunities with new and existing clients, maximising account, andrevenue growth.
• To input into thestrategic direction and associated tactics of client accounts based on a strongunderstanding of their marketing and business objectives.

In return, you will get to workin a team with a vibrant agency culture to gain unique experience and become anexpert in how fundraising campaigns are delivered; from initial proposal,through to calling. Opportunities to travel and meet interstate clients andleaders in the fundraising industry will be made available as required. With anannual salary of $90,000 (excluding super and performance bonuses).

AboutYouAt least 3 years’ experience in a similar rolewithin the Not-for-Profit sector. Or like-minded sector! We're interested inyou if you have these skills:

• Driving clientservice excellence and a culture of delighting clients.
• Ability to attract,develop and retain talent, thus building a track record of developing leaders.
• Contribute to thedevelopment of a culture that enjoys the challenge of meeting financialperformance targets.
• Excellent written andnumerical accuracy
• Ability to read andinterpret reports and graphs
• The ability tocommunicate effectively, face to face, virtual meetings, email and phone withcharities, colleagues, and suppliers
• A high level ofcomputer literacy and are comfortable with Windows and Microsoft Office suiteof products. In particular Excel and PowerBI
• The willingness &ability to learn and gain new skills through on-the-job training and personaldevelopment
• Committed toproviding outstanding Customer Service to both internal and external customers

ToApply

If this sounds like you, we wouldlove to hear from you and welcome your application. For any further questions regarding the role, please contact Richard Boland ofthe Precision Group at **************@thepg.com.au or 0418 730*** to discuss.

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Work visa can be provided for this role
• Expected start date for role: 01 April 2024
• Expected salary: $90,000 per year