AddressYour new company
This long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all licenced drivers and registered vehicles. They are currently seeking applicants from experienced Customer Service professionals to join their site in Colac in the capacity of a Senior Customer Service Officer.
Your new role
The role is responsible for resolution of Registration & Licencing (R&L) customer enquiries raised within Customer Service Centres, in a manner that is timely, efficient, compliant with policy, and meets Customer Service experience expectations.
The role is also responsible for the conduct of customer appointments to support driver licence testing and registration services.
- You will be responsible for engaging with customers waiting to assist them with transactions.
- You will be the first point of contact, greeting all customers, directing and assisting them with queries.
- You will be responsible for resolving and responding to a wide range of Customer Service queries and fees/transactions, as well as licence processing.
- This will be a face-to-face environment.
- You will be rostered between 20–38 hours a week, during the business hours of 8:30am-4:30pm Monday-Friday.
- You will be cross-trained as a Licence Testing Officer, which involves computer licence testing, but also going out on the roads with learner drivers on a pre-determined test route.
What you'll need to succeed
- Successful candidates will display the following skills and attributes:
- Perform a variety of tasks in accordance with established policies and procedures
- Perform duties under general supervision
- Resolve problems through interpretation and application of established rules and processes
- Exercise Judgement in organising own work to achieve required outcomes
- Provide advice and information to the public and colleagues, in relation to policies and procedures
- Provide guidance and development of less experienced employees.
PREREQUISITES:
- Current and valid driver licence.
What you'll get in return
Through Hays, this role offers you an hourly rate of $32.73 - $33.34 + super, an opportunity to progress your career with this State Government Agency and:
- Weekly pay cycles
- Nominated choice of superannuation fund
- Online time sheet submission and approval
- No hidden costs or payroll deductions for our services
- No invoicing required for Pty Ltd holders
- Regular contact with consultants throughout the duration of your assignment
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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