Senior Customer Service Officer

Company description:

Department of Communities and Justice provides services to improve lives and realise the potential of children, adults, families and communities in NSW.

Job description:

Location - Parramatta CSC

Employment type - Ongoing Opportunity

Employment type - This is an ongoing opportunity with Department of Communities & Justice within the Western Sydney Nepean Blue Mountains District - Parramatta Location

Salary - $79,032 to $86,539 per annum + Superannuation and Annual Leave Loading.

• 4 weeks annual leave per year of service.
• Generous salary packaging options and other fringe benefits.
• Flexible work practices.
• Opportunities for learning and development and internal career progression.

Your role

The Senior Customer Service Officer will provide crucial high-level support to the Community Service Centre with responsibility for various key administrative functions. Core accountabilities include reception, mailbox and invoice management, liaising with various stakeholders, and working across a number of databases and systems.

You are highly motivated and have the ability to work independently. Your flexible approach, ability to plan and prioritise and understand systems will set you apart from the rest. As an effective communicator and relationship builder, solving problems and working collaboratively will come naturally to you. Demonstrated experience in administration coordination and delivery is essential. Ability to use Word and Excel is a must. This role requires the ability to use multiple systems, attention to detail and integrity of client related data.

What you'll do

• Provide a range of administrative and support services, including records management, routine correspondence with internal and external service providers, financial records, meeting minutes and coordination and actioning of tasks to support the effective operation of the unit.
• Collect and compile information and prepare documentation and correspondence in line with quality and organisational requirements, to support information flow and inform decision making
• Coordinate and manage records and databases, complying with administrative systems, processes and policies, to ensure that all information is accurate and stored correctly and securely

What we're looking for

• Experience in working in a high-pressure team environment delivering services to vulnerable clients with a high level of communication and relationship skills
• Ability to work independently and collaboratively
• Competency with a range of relevant technology and software applications
• Ability to interpret policies, standards and procedures and act with a high level of integrity whilst maintaining a high level of confidentiality.
• You will be exposed to highly sensitive matters that at times you may find confronting so the importance for confidentiality and self-care is very important.

Appointments are subject to reference checks and the following pre-employment checks:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

Targeted Question 1. Tell me about the most you've ever done to obtain information to better understand a customer. What did you do? How did the information improve your service?

Targeted Question 2 - Please provide an example of your ability to work independently on a piece of work that required you to work to tight deadlines with a strong attention to detail. Describe the situation, task, actions you took and the outcome.

Applications close: Tuesday 13 February 2024 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager, Tanya Higgins on 0438 689 *** or *************@dcj.nsw.gov.au

If you've got a question about applying or require an adjustment in the recruitment process, please, contact Tina Baker at **********@facs.nsw.gov.au

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

Other Information

A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

Profile description:

Your role will provide crucial high-level support to the Community Service Centre with responsibility for various key administrative functions