Senior Customer Service Officer

Senior Customer Service Officer
Location: Bathurst CSC
Full-time, Temporary Opportunity until December 2024
Grade 3/4 - $79,032 - $86,539 p.a. + superannuation and annual leave loading
35-hour week and flex leave, WFH (negotiable)
Your role
The Senior Customer Service Officer (SCSO) will provide crucial high-level support to the Community Service Centre with responsibility for various key administrative functions. Core accountabilities include reception, mailbox and invoice management, minute taking, liaising with various stakeholders, and working across a number of databases and systems.
The SCSO is responsible for supporting the administration team to meet team goals with an emphasis on ensuring the effective and efficient payment of invoices to service providers. The SCSO is also responsible for supervising & organising one or more key CSC administrative functions on a day-to-day basis while providing support to the Service Support Manager and Casework teams.
Key Responsibilities
• Oversee or provide administrative and clerical support to CSC workers in an efficient and effective manner.
• Provide adequate coaching, guidance and training to members of the administrative team to enable the development of the skills necessary in the enhanced service environment.
• Foster and maintain teamwork in the CSC administrative team.
• Establish and maintain administration systems to assist management with compliance of WH&S and security policies and procedures.
Appointments are subject to reference checks and the following pre-employment checks:
• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012
Download the role description
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
• Please provide an example form your work experience where you have worked with a team but also demonstrated autonomy, initiative and self-motivation?
• Please provide an example of where you have provided effective Customer Service for multiple stakeholders and supported your team to achieve outcomes?
Applications close - 11:59pm, Sunday 7 April 2024
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager James Ingrouille, Service Support Manager, on 0429 980 500.
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Peter Luong on Peter.Luong1@dcj.nsw.gov.au
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
Department of Communities and Justice