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Form of work Primary LocationBendigo - Maintenance ServicesJob Description SummaryResponsible for playing a leading role in the scheduling, coordination and dispatch of work to operational staff based on customer requirements, operational priorities, and availability of both internal and external resources. The Senior Dispatch & Works Scheduling Officer will be the key interface between the Client Customer Contact Centre and the Service Stream Maintenance delivery team.About the RoleKey responsibilitiesProvide Coliban Water a key liaison on complex issues and customer complaints.Act as a key liaison with the wider contract management team.Assisting in keeping track of job performance in terms of timeliness and completion rates.Receive and dispatch jobs within a timely manner that will not impact on any service level KPI’s. Includes assisting with job scheduling activities for both reactive and planned jobs.Monitor the SCADA system as required, including generating alarm response actions by field staff.Communicate effectively with internal and external customers, follow prescribed escalation procedures to ensure compliance with contractual…
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