AddressUGL Telecommunications, part of the Services Division is seeking applications from experienced Scheduling Officers for an immediate start.
This is a permanent full time role and based in Tullamarine Victoria.
The Scheduling Officer drives excellent customer service that meets and exceeds UGL's commercial and contractual objectives through the provision of safe, effective and efficient customer service, scheduling, contractor management, query resolution and quality management.
About You
In addition to being an experienced all-round administrator; the following experience and personal traits will be highly regarded:
- Prior experience scheduling tickets of work to a field-based workforce in a Contact Centre environment essential
- Previous experience working in a high change environment with high workflow volume
- Excellent telephone manner with proficient skills in computers
- Demonstrated experience using Microsoft Office Suite
- High level of attention to detail
- Ability to adapt to change and learn new systems and processes
- Demonstrated ability to create and maintain internal and external relationships
- Ability to work autonomously, maintain confidentiality and organise / prioritise demands
- Strong verbal and written communication skills
- Demonstrated high level of negotiation and influencing skills
What we offer
- Diverse opportunities to grow, back yourself and achieve
- A chance to join a 6,000 strong organisation owned by the CIMIC Group, one of the world's leading international contractors
- Pathways for you to succeed and the space for you to carve your own journey
- A culture that values diversity and innovation, evolving with market changes and new technologies
What makes you right for UGL
- Genuine concern for safety
- Capacity to flourish in a high-performance environment
- An innovative mindset and a willingness to challenge the norm
- A belief that success and value are driven by real teams where everyone has a role to play
About Us
UGL Pty Limited is a leading provider of end-to-end engineering, construction and maintenance services. We are active across rail and transport, communications and technology systems, oil and gas, power, renewables and resources, water and defence markets. UGL partners with some of the world's largest blue-chip companies and government agencies, private enterprises and public institutions. We are a member of the CIMIC Group of companies.
As a diversified services organisation, UGL appreciates the diversity and richness of its people, and seeks to create inclusive environments that promote your talent and skills.
Please note that relevant screening checks will be conducted as part of the recruitment process. These may include a national criminal history check, a anti-money laundering (AML) check and for you to undergo pre-employment medical assessment including drug and alcohol screen.
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