Administration Officer / Scheduler - Allied Health

Job description

• Full-Time, In-Centre Office Administration Position with a fantastic and friendly therapy team on-site, and Head Office Administration Support!
• We’re looking for a pro-active, energetic and enthusiastic Administration Officer / Scheduler for the role of In-Centre Client Concierge in Port Melbourne!
• Make a genuine difference with us as we serve and support our neurodiverse, autistic, and wider disability communities.
• People and team-focused culture in a family-founded, family-owned, and family-centred Organisation!
• Work within a truly values-focused and strengths-based culture where 'how you do something' is just as important as 'what you do'!

Brain Train is looking for a like-minded and compassionate Administration Professional to join our Client Concierge Team at our Port Melbourne Centre in Victoria!

Brain Train is a rapidly growing, family-centred and values-focused Allied Health Organisation, supporting children and adults with autism and other neurological and neurodevelopmental differences.

We currently provide services in Brisbane, Sydney, Melbourne, and the Gold Coast to over 500 beautiful families. With a team of values-focused professionals, our holistic therapies across Allied Health include Brain Train’s own Sensorimotor Therapy, Occupational Therapy, Speech Therapy, and Exercise Physiology, with a focus on providing the most effective and impactful Early Childhood Interventions.

A career at Brain Train is more than just a job! It’s an opportunity to join a community of like-minded Allied Health Professionals committed to making a positive difference to the lives of children and adults with autism and neurodevelopmental differences.

Our Mission is everything. And our Purpose is what drives us.

Brain Train is renowned for being:

• A values-driven, passionate & high energy multi-disciplinary team!
• A compassionate, family-centred practice. Driven to serve the families who come see us, and to support every team member to be their absolute best.
• Always looking outside the square! Providing innovative, transformational therapies to support autism and neurodevelopmental differences.
• A family-founded, family-owned and family-centred Organisation!

As a Client Concierge, you will:

• Make a genuine difference to our neurodiverse, autistic, and wider disability communities across the country through exceptionally caring face-to-face and on the phone customer service and administrative support.
• Work collaboratively across teams who embrace a neurodiversity-affirming approach, where diversity, inclusion and acceptance are prioritised.
• Have opportunities to be involved in customer service-related quality improvement initiatives and projects in conjunction with your Client Concierge Team Leader and Allied Health Centre Manager.
• Work within a truly values-focused and strengths-based culture where 'how you do something' is just as important as 'what you do'!
• Work within a team focused on making a greater impact on our wider community.

The Opportunity

An opportunity has just come up for a passionate, caring, and values-focused Administration Professional to join our Client Concierge Team at our lovely Port Melbourne location!

This is a perfect opportunity for an Administration Professional who is engaged and motivated about providing exceptional customer support in service of a meaningful purpose, in a deeply caring and empathetic manner (we love supporting each and every family who comes to see us), all within a team who values exceptionally caring service above all else, and truly making a positive impact for all the communities who rely on us.

You will provide unmatched support for our beautiful families, while our therapy teams provide evidence-based, best practice support for our neurodiverse and autistic children, through a play-based, family-centred therapeutic approach.

Join us please if you share our core purpose in helping this beautiful community we love, to thrive! 

Key Activities & Responsibilities

• Providing values-aligned, consistent, and supportive face-to-face and on the phone support for clients and their families including scheduling and appointments support, and response to minor billing enquiries as per various policies and guidelines of the Company. 
• Maintaining extensive knowledge of the organisation’s service offering and capacity offerings, in each location, and applying such knowledge in all enquiries and applicable client communications.
• Guiding caregivers through the end-to-end onboarding & booking process for new therapies, including the setting up of payment facilities and maintaining accurate data and client records.
• Working effectively and collaboratively with your Allied Health Centre Manager and the Client Concierge Team Leader, to structure, optimise and ongoingly support Therapist schedules in line with appropriate client loads and Business Development initiatives.
• Providing and upholding prompt and exceptional customer service standards in all interactions with all stakeholders of the organisation, providing guidance to other team members in customer service best practice, where applicable.
• Supporting caregivers through any NDIS or alternative funding related queries, where applicable or appropriate.  

Selection Criteria

• Exceptional customer service skills with an ability to engage with energy and enthusiasm, and with an approach and demeanour aligned with the values of the Company.
• Outstanding attention to detail with high-level written and verbal communication and literacy skills
• Able to manage multiple priorities to the highest standards 
• Appropriate computer skills relevant to the position
• Demonstrated experience working with multiple systems with proficiency in Microsoft suite and Cliniko highly regarded
• Team player, passionate, professional, empathetic
• Working with Children and NDIS Workers Screening Checks
• Ability to work autonomously and as part of a cohesive team

How to apply

If you're looking for a truly rewarding role with a great team, where you're encouraged to grow and thrive, apply now!

Alternatively, email Tiffany (Allied Health Centre Manager) on *************@thebraintrainco.com with your resume and cover letter. 

Let us know if you have any questions! We’re here to help!

Still not sure?

• Truly unique culture - join a growing, compassionate, fun and energetic, multi-disciplinary team where you will immediately recognise the uniquely family-orientated culture we have worked so hard to develop and whole-heartedly believe in.
• Work as a team, and not just in a team - we offer true cross-centre and cross-discipline collaboration (we work with each other!), with a genuine synergy that is only possible with a mutually respectful multi-disciplinary approach and a relentless focus on our Mission and on optimising client outcomes.
• Professional growth - your journey is as important as our client's journeys. In fact, we're all on one big journey together. We want to support your personal and professional growth, and we want every single individual to realise their full potential. We ensure our team stay up to date with the latest developments. Most importantly, we individualise our approach with you in service and in support of you and our Community.