Scheduling & Dispatch Officer

Responsible for the scheduling, coordination and dispatch of work to operational staff based on customer requirements, operational priorities, and availability of both internal and external resources. The Scheduling and Dispatch Officer will be the key interface between the Client Customer Contact Centre and the Service Stream Maintenance delivery team.
 

Key Selling Points

• Secure, long standing and progressive business
• Generous salary package within a flexible workplace
• Employee rewards program and employee discounts across hundreds of business such as Woolsworth, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, Specsavers and many more!
• Parental, Cultural, Community Service, Study, Corporate Volunteering and purchased leave available 
• Free wellbeing support available 24 hours a day, 7 days a week with our qualified assistance program to help manage all of life’s complexities 
  for you and your immediate family 
• Free professional, Financial and Legal Support 

About the Role

• Receive and dispatch jobs within a timely manner that will not impact on any service level KPI’s. Includes assisting with job scheduling activities for both reactive and planned jobs.
• Monitor the SCADA system as required, including generating alarm response actions by field staff.
• Communicate effectively with internal and external customers, follow prescribed escalation procedures to ensure compliance with contractual obligations and minimise any impacts to the client, customers, third parties and the environment.
• Utilise and monitor GPS to maximise the efficient use of field resources to deliver timely, cost-efficient response and rectification service delivery for customers.
• Monitoring and recording of High-Risk activities such as confined space entries and exits into manholes.
• Provide support to internal and external customers on asset details which include but are not limited to water and sewer locations.
• Monitor, manage and create service requests in Hansen as required, mainly for After Hours SCADA alarm notifications.
• Demonstrate an understanding of PCRM and Operational tasks when creating new service requests.
• Liaison with traffic management providers for all reinstatement jobs.
• Creation of incident reports and managing escalations to Coliban Water Emergency Relief Officers.
• Management of the on-call duty change over process.
• Visitor management (Bridge St. Office only)
• Office system support – iPad/phone set up, MFC training, IT issue management (minor issues) etc.
• Provide additional administration support (as required) to the Contract. 

Experience Required

• 2 - 3 years’ experience in a similar role.
• Experience within a water and wastewater operational environment.
• Experience within a Customer Service environment.

Qualifications required

• Relevant Industry Diploma
• Current Drivers Licence

Competencies required

• Good written and verbal communications skills.
• High level of data entry accuracy and attention to detail.
• Strong time management and organisational skills.
• Ability to handle a number of tasks simultaneously.
• Ability to work both autonomously and within a team.
• Ability to communicate with all levels of staff.
• Demonstrated problem solving skills.
• Sound knowledge of Microsoft Office suite.
• Familiar with IT software – In particular Asset Management software and Mobile Field Computing systems.
• Knowledge of SCADA systems.

About Us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.