Senior Experience Designer

Our client is a well-respected not-for-profit organisation looking for a Senior Experience Designer to come join their award winning team.
As the Senior Experience Designer, you will be a key part of defining, designing and delivering industry leading experiences for their 1.8 million members.
The Opportunity:

• You will be working closely with the experience design manager in their service design team leading & mentoring 2 designers across projects.
• You will also create end-to-end experiences across all channels (digital, contact centre and branches) that uplift member satisfaction.
• Part of this role will be leading on projects but mostly hands on, someone who has lead a team previous would be ideal!
• Full time position including hybrid working (2 days a week) in Sydney CBD

Requirements:

• 5 years + experience as a designer in a similar hybrid service design role
• A strong understanding of HCD design methods and can balance business needs vs member needs.
• Previous experience working on complex systems both internal and customer facing
• Excellent stakeholder management as you will be involved in facilitating workshops through to creating lo-fi prototyping
• Omni channel experience essential
• Strong understanding of design principles, HCD design methods, and design thinking
• Strong customer research skills to conduct qualitative and quantitative research, gather customer insights, and understand user behaviours.

If this sounds like something of interest, please apply or email me at georgina@sustaindigital.com.