Senior Grants Officer

The Senior Grants Officer is responsible for leading team members to deliver team outcomes, under direction of the program leader. This includes administration, operational and team leadership in relation to grants funding for the Program. The role requires high level of knowledge or demonstrated ability to quickly acquire knowledge around the Smarty Grants or similar grant platforms.Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group Administration
Classification AO5
Workplace Location Brisbane - East
Job ad reference QLD/562178/24
Closing date 17-May-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration 2 years until 30 June 2026 with possible extension
Contact person Ryan Blake
Contact details MB: 0417 731 196
Access theThe Senior Grants Officer is responsible for leading team members to deliver team outcomes, under direction of the program leader. This includes administration, operational and team leadership in relation to grants funding for the Program. The role requires high level of knowledge or demonstrated ability to quickly acquire knowledge around the SmartyGrants or similar grant platforms.What you will be doing

• Manage operational and administrative tasks to ensure maximum efficiency in the delivery of the Program, including assessment of grants stages and progression of applications to reach agreed milestones.
• Provide quality service to customers via inbound phones calls in response to various contractor, applicant or general public queries regarding the Program.
• Resolve specific customer problems in an efficient and courteous manner including assessing applications for grants, liaising with stakeholders including applicants and contractors.
• Provide first level escalation and management of queries or complaints, and where relevant, escalate concerns to supervisor/manager.
• Proactively set, monitor, and review performance KPI's with staff with any issues being addressed in a timely manner.
• Maintain a high standard of grant management practice through identification of issues, risks and exceptions for review and continuous improvement.
• Prepare accurate and timely data and reporting to support Ministerial and other requests for information.
• Consult and collaborate with supervisors and staff on matters of customer service, policy, procedures, and standards, and contribute positively within a team environment and supporting other staff.
• Work with internal and external stakeholders to foster productive working relationships to ensure best outcomes for the program and participants.
• Monitor finance and invoicing activities.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and are a part of day to day operations.
• Contribute to the maintenance of an effective records management system, including integrity of data input, by adhering to records / information systems, legislation, and procedures.

What we are looking for

• Demonstrated communication and interpersonal skills, with the ability to working collaboratively with others and maintain positive internal and external relationships.
• Demonstrated capacity in driving continuous improvement by identifying and sharing innovative ideas that achieve successful outcomes.
• Demonstrated capacity to energetically approach challenges, set priorities, and organise yourself to meet deadlines.
• Ability to mentor, coach, and implement development opportunities to enhance staff skills and knowledge.
• Uses judgement in decision making and rigorously research and analyse information relevant to tasks.

Applications to remain current for 12 months.Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote and .Please ensure you download all attachments and follow the instructions on how to apply.DocumentsBefore applying for this vacancy please ensure you read the documents below.