AddressSenior Analyst - Complaints Handling Models (India)
(6-8 years experience)
- You are a curious and enthusiastic individual with a true passion for data analysis.
- We are a committed team responsible for developing models to support complaint management within the customer and Community Advocacy team.
- Together we can harness the power of analytics and technology to identify solutions for our customers and communities to help build a brighter future and really make a difference.
Do work that matters:
Here, you'll turn your passion into reality. You will be part of an experienced team of analytics professionals and work with a diverse range of modern technologies to address business challenges and improve efficiency. You will use your expertise in Data Analytics and modelling background to improve the overall management of customer complaints.
On a day-to-day basis, you will:
- Using advanced business acumen, translate complex business requirements and objectives into proof-of-concept initiatives that help drive and support strategic commercial objectives.
- Develop self-service dashboards that support discovery and benefit sizing, including identification of data/system improvement opportunities.
- Embrace a continuous improvement mindset, and seek to find ways to standardise, simplify and automate business processes.
- Develop a deep understanding of the customer experience and help to optimise this experience wherever possible.
- Support the complaints handling models squad in relevant data management activities.
We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.
We are seeking people who are:
- Passionate to execute state-of-the-art to design and implement analytical models to support complaint management.
- Challenge-seekers that constantly think outside the box to solve complex data-centric problems with risk mindset deriving valuable data insights.
- Curious learners that stay ahead of latest technologies to build out controls in refining and defining unidentified risks to deliver safer solutions to our customers.
- Naturally talented communicators that can collaborate with cross-functional teams in creating a positive impact by delivering high quality outcomes at a great pace.
- Analytical- thinkers that operate with an Agility mindset to identify business challenges and propose strategic solutions.
- Adept with understanding of business processes, managing multiple projects and key priorities to achieve business goals.
Tech skills
We use a board range of analytical tools; we don't expect you to know them all but having significant experience and exposure with some of these (or equivalents) will set you up for success in this team.
- Analytical scripting languages such as SQL, Python and R
- Database environments such as Teradata, Snowflake, Spark
- Data visualisation tools such as Tableau, PowerBI
- Proficiency in Microsoft Excel, PowerPoint
Working with us:
Whether you're passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here, you will thrive. You will be supported when faced with challenges and empowered to tackle new opportunities. We're hiring talent from across all of India. We really love working here, and we think you will too.
Apply Now to live your best life, by doing your best work with us!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 29/02/2024
