Company

Wotton + KearneySee more

addressAddressSydney, NSW
type Form of workFull time
CategoryIT

Job description

Join the best. Be yourself.
  
“Being the best isn’t just about being the best professionals. It’s about being the best place to work, grow, be yourself.”  
  
Wotton + Kearney (W+K) has been in the insurance and risk business for just over 20 years. From a founding partnership of two in 2002, W+K has grown to be a market-leading firm with more than 600 people across Australia and New Zealand.
  
We know you have many choices about where to grow your career. Talk to us about why there’s no better place to become the best than Wotton + Kearney.
  
The role
We're looking for a dynamic, enthusiastic person to join our internal support team to handle and take responsibility of 2nd level technical assistance, both assisting our 1st level team on the Service Desk and taking direct escalation of incidents; You will have a knack for troubleshooting and finding solutions.
This role is ideally suited to an individual with several years’ level 2 support experience within the legal industry & interested in developing team leadership skills working alongside the IT service delivery manager. The position will be based in our Sydney CBD office with the opportunity for part time remote work.

Responsibilities
Your responsibilities will include:

  • Key escalation point from the internal desktop team
  • Performing regular maintenance and upkeep tasks on equipment
  • Liaising with third party onsite vendors
  • Working collaboratively with the internal team to deliver high quality, robust and scalable solutions
  • Working closely with the IT service delivery manager on continual process improvement
Skills & experience
We are looking for:
  • Knowledge and understanding of Windows, Microsoft Office, Active Directory and Remote Desktop Services
  • Experience with Microsoft cloud platforms including Microsoft Intune, Microsoft 365 especially Teams and SharePoint
  • Video conferencing systems notably Microsoft Teams Rooms
  • Client support and liaison, with excellent communication skills
  • Excellent documentation skills / experience with document management systems
Why W+K?
   
At Wotton + Kearney, our core values of relationships, excellence, and diversity are not mere words on a wall but principles that guide our everyday actions. We foster a culture of collaboration, respect, and inclusion, ensuring that these values are lived and breathed by each member of our firm.
   
Culturally, it is important to us that if you are part of the high performing W+K team that you feel supported and valued for your contribution. These are some of the ways we achieve this goal:
  
  • FLEX for all. We care about client outcomes, quality, and business and cultural contributions. If you can make that work by working part-time, working “irregular hours” or working from home – then so can we.
  • Our mentoring program offers continuous support and guidance throughout your career. You'll have access to training, conferences, and workshops, keeping you updated on the latest developments in the legal and insurance industries.
  • Our culture sets us apart. Collegiate, open, innovative, passionate about everything we do.
  • We give back to the community. Join us in CSR activities to support our charity partners, from building houses in Cambodia, participating in fun runs or baking cup cakes, there's a way for everyone to contribute.
  • Leaders of the pack. Work with a firm that understands its purpose, has a singular focus on the insurance industry and is excited by the potential for growth in our market!
  • Supporting you with generous parental leave entitlements, purchased annual leave, home office allowances, education assistance, Employee Assistance Program and many more.

For more information about Wotton + Kearney, please visit our website at https://www.wottonkearney.com.au/.

How to apply
  
Please navigate via the “apply now” link.
  
We are committed to fostering an inclusive and diverse workplace at Wotton + Kearney. As part of our dedication to accessibility, we strive to support candidates with disabilities throughout the interview process. If you require any accommodations or assistance during the application and interview stages please contact Ellie Guy, Talent Acquisition Business Partner on (02) 9071 1***.
  
Note to recruitment agencies
  
Please do not send unsolicited resumes to any Wotton + Kearney employee in relation to this role or others. We cannot accept unsolicited resumes or be responsible for fees related to unsolicited candidates.

Refer code: 1633251. Wotton + Kearney - The previous day - 2024-03-04 08:03

Wotton + Kearney

Sydney, NSW
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