Address- 12 Month Fixed Term Opportunity
- Hybrid Work Model (3 days office & 2 days home)
- Base Yourself in Sydney (Office in North Sydney)
About RES
RES is the world's largest independent renewable energy company with over a 23GW portfolio and the expertise to develop, engineer, construct, finance, and operate projects around the globe and is active in a range of energy technologies including onshore and offshore wind, solar, energy storage and transmission and distribution. RES is also responsible for the operational asset management of over 12GW on behalf of Clients.
We are driven by our vision to create a future where everyone has access to affordable zero carbon energy. We are proud of the 21 million tonnes of carbon offset each year by our global portfolio of renewable energy projects and we are proud of the people that developed and built them.
About the Role:
We are seeking an IT Service Desk Analyst to join our maturing IT Support team. Increasing the size of our Australian Service Desk with an additional analyst to provide proactive and process driven support to the business.
Key Responsibilities include but not limited to:
Providing excellent customer service and support, issue resolution and request fulfilment.
Deploying and configuring IT equipment for our user-base. Troubleshooting issues and gathering information using in-person, telephone, and remote technologies.
Ensuring incidents are resolved and requests fulfilled in accordance with Service Level Agreements.
Improve and enhance the call resolution, user documentation, policies, troubleshooting guides, knowledgebase, and internal procedures within IT.
Partnering with IT and business personnel to discuss the impact of incidents on products and services.
Contributing to the development of business support standards, processes and procedures, and guidelines for incident, change and problem management, and helping the development of our service strategy
Skills & Experience:
Windows O/S configuration & Azure hybrid estate
Office applications, O365, Teams and Exchange
Azure Active Directory and Active Directory
Group Policy Management, Networking ,Intune & ITIL
Self-motivated, organized and initiative-taking
Ability to adjust written and verbal communication to audience
Completed or working towards a bachelor's degree in IT or Tafe Certificate
Experience in a Service Desk role is not required but it would be highly beneficial
What we offer
At RES you can expect to join a warm and welcoming team in a business that wants you to succeed. Employee satisfaction is of paramount importance, and we show this through a wide range of benefits including:
- We are also dedicated to the personal and professional development of our employees via training and development opportunities and sponsored education.
Culture of Care for our People, Our Planet, and Our Product
In joining RES, you chose to become part of an organisation built on a long history of operational excellence and care. We have always cared about our employee's safety, wellbeing, and personal growth. We truly value and respect the individual contributions of our people and believe that diversity provides an important range of perspectives. A fair and inclusive culture makes us stronger. Our culture of care and inclusion extends to the environment and to external communities, stakeholders, clients, suppliers, and the carbon footprint we leave.
#LI-DL1
#LI-Hybrid
Qualified applicants will receive consideration for employment without regard to race, colour, relation, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status.RES is a LGBTQ+ Inclusive Employer and Certified as a Family Friendly Workplace.
RES Australia acknowledges the Traditional Owners of the land, sea and waters, of the areas that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present.
Recruiting Process
This role will be advertised for 1 week internally for internal applicants and referrals. The role will be advertised externally if no suitable candidates are sourced.
Applications Closing Date: Applications are closing after 3 weeks
