It Service Desk Analyst

We have an opportunity for an IT Service Desk Technician to join our team in Sydney. This position will act as a first point of contact for our BDO team members in efficiently resolving IT issues and service requests. Working within our service management processes, you will effectively classify, prioritise, resolve or escalate requests with the highest level of service and professionalism.
Some of your key responsibilities include:

• Accurate recording of client and incident details and troubleshooting their progress;
• Initial investigation of incidents and service requests;
• Resolution or escalation of incidents and service requests, often using automated or documented processes;
• Monitoring of incidents and requests and liaising with support teams to drive resolution and maintaining communication with relevant stakeholders;
• Setting up and exiting employees, including asset issuing, training and recovery;
• Providing training in the operation of IT assets and services; and
• Documenting records to identify issues, known errors and related procedures
• Demonstrating professionalism and a high level of customer service at all times

What you’ll need to succeed

• Tertiary qualifications in Information Technology or a related discipline (eg. TAFE or University degree);
• Knowledge of Microsoft Operating Systems (eg. Windows 10, Windows Server 2016/2019);
• Knowledge of MS Office productivity and communication technologies (eg. MS Office/Teams etc).
• ITIL certified, desirable

What we will offer you
BDO offers professional development, collaborative culture, workplace flexibility, global career growth opportunities and an industry-competitive salary package.
We are committed to building your technical, advisory, leadership, and management skills, and balance work with promoting health, wellbeing, workplace giving and social activities. At BDO, we want you to enjoy what you do and the community of colleagues and clients you work with.
As a firm, we embrace an inclusive culture and value the difference and unique perspective of every individual. We are proud to be named an Inclusive Employer by Diversity Council Australia (DCA).
About BDO
BDO is a trusted adviser to clients looking for audit, tax and advisory services. As one of the world’s leading audit and accounting organisations, we have clients of all types and sizes across an array of industry sectors.
Our values are at the core of who we are and how we work with each other and with our clients. These values are the foundation of what we deliver, IDEAS | PEOPLE | TRUST. This is about delivering ideas and advice that create value; quality-driven people who are motivated by providing exceptional client service; and being trusted to get the job done. Learn more about BDO.
To submit your application please click Apply Now or for further information please contact Brett Beauchamp on brett.beauchamp@bdo.com.au.
Our offices are closed for the holiday season from the 25th December 2023 – 5th January 2024. We look forward to reviewing your application upon our return on Monday, 8th January. BDO wishes you a safe and enjoyable holiday season
Learn more what we offer at BDO.
IDEAS | PEOPLE | TRUST
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www.bdo.com.au/careers
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