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Form of workSr. Service desk officer - 6 months contract - Sydney CBD location
Your new company
We are recruiting a Senior Service Desk Analyst for a reputable government agency based in Sydney CBD.
Your new role
As a Senior Service Desk Analyst, you will play a crucial role in ensuring the smooth operation of our IT systems and providing high-quality support to the internal stakeholders.
- You will be responsible for resolving complex technical issues, troubleshooting software and hardware problems, and escalating issues as needed.
- Deploy and decommission ICT solutions, such as telephony, AV and end user computing. This includes end-user training, and liaising with vendors on offboarding processes.
- Provide coaching and training to other team members and end users, document procedures, user guides and suggest process improvements.
- Build and maintain key relationships with users, technical staff and stakeholders to determine and resolve issues.
- Provide accurate advice about technical issues and solutions to assist with specifying and documenting business requirements for new or existing solutions.
- Manage hardware and software escalations with vendors and internal stakeholders, providing status updates on vendor tickets, until the matter is resolved.
- Manage the Service Desk systems. This includes changes to configuration, upgrades, testing and engaging with the business to create new workflows.
What you'll need to succeed
- Minimum 3-5 years' experience in similar roles.
- Proven experience providing level 2- Level 3 IT support, facilitating the resolution of escalated issues, promoting collaborative relationships, and having an ability to accurately identify and raise emerging issues
- Working knowledge of IT Service Management Processes, focusing on Incident management and Service request fulfilment.
- Demonstrated experience in AV Support and Windows environment.
- Recent practical experience in IT field support and escalation management.
- Demonstrated experience in Microsoft MDM\Intune administration.
- Knowledge & experience within IT infrastructure services, in particular the operation and support.
- Excellent communication and proven experience in building relationships.
What you'll get in return
- Great work culture
- Attractive hourly rates
- Sydney CBD location
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV - ************@hays.com.au, or call us now.+61 2 9249 2207
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
