Address
Form of work
SalaryYOUR OPPORTUNITY
We are seeking a customer focused Senior IT Support Analystto join our team based at Greystanes on a fixed-term contract for 12 Months!
Bringing your friendly and helpful nature to this role, you will be responsible for providing exceptional technical support to our people, in a professional, timely and courteous manner so that they can accomplish their business activities effectively.
This position will operate at a senior level in the IT Support Analyst team, providing guidance and building strong relationships to ensure that we are always providing a quality service.
What your new role entails:
- Field incoming requests from end users via our ticketing system
- Log all calls into the IT Service Management tool as per the Service Desk call handling process, ensuring all information of the enquiry is documented accurately
- Manage the relationship between Service Desk, internal customers and other WIS teams, building rapport and collecting problem details from Service Desk customers
- Provide guidance to IT Support Analysts to ensure they can develop their skills and provide better services
- Prioritise and schedule the resolution of incidents and fulfilment of service requests, providing point of escalation (when required) to the appropriate escalation team
- Working collaboratively with other Support Analysts, assisting in resolution of calls
To be successful, you will have:
- Desk support experience and working knowledge of IT diagnostic utilities
- Understanding of Windows10 fundamentals and experience with operating systems
- Experience with supporting Microsoft O365, Microsoft Dynamics USD and Fin Ops
- Excellent team collaboration skills, with a hands-on and proactive approach
- High level interpersonal skills, with a focus on rapport-building and communication
- Qualifications in Business or IT, or equivalent industry experience will be highly regarded
CULTURE & BENEFITS
A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:
- Competitive salary package
- Hybrid and flexible work arrangements
- A range of diversity and well-being initiatives
- Regular team events, celebrations and development opportunities
- Onsite parking and more!
OUR STORY
Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.
With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
