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Form of workAbout the role
Based at any of our head office locations, this permanent, full time Senior Manager Process Improvement Role will form part of a unit that reports to the Head of Operational Enablement and will be a key influence in the Operational Enablement Function that focuses on supporting process efficiency and compliance, customer experience enhancements, financial returns for the enterprise and improving the employee experience.
The Operational Enablement team also provides insights to enable leaders to manage their capacity in line with workload requirements, review standard work-practices and take a future view on the management of the workforce.
As the Senior Manager, Process Improvement, you will provide oversight over process improvement activities across the organisation, including providing strategic vision to the process improvement team and how process improvement is embedded across the Bank. You will also work across the Senior Management team to identify opportunities to improve processes and process compliance concerns. Within this role, you will have oversight over the process architecture framework and support ongoing consistency and governance. In addition, the role will provide thought leadership on process data and how it can be used effectively across the organisation to support improvement activities.
You will work closely with other members of the Operational Enablement leadership team to identify opportunities for process improvement activities and process data analytics. You will also work broadly with the organisational Senior Leadership team to identify opportunities and improve processes, productivity or compliance.
This role will require flexible working hours to meet business needs and interstate travel as required.
About you
To be successful in this role you will have:
- Deep understanding of concepts relating to process improvement, governance and data analytics
- Demonstrated experience bridging strategy and execution
- Experienced leader who can build highly collaborative and successful teams
- Understanding of the channels and markets the Bank operates in
- Understanding of legal and regulatory environment for Financial Services
- Experience in leading and embedding change including a continuous improvement mindset
How to apply
If you are interested in this opportunity, please apply online with your CV and cover letter.
Position Description: PD Snr Mgr Process Improvement (2).pdf
For a confidential discussion about what this opportunity can mean for you, please contact Crystal McNabb on **************@bendigoadelaide.com.au
Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!
All internal candidates are required to notify their leader when applying for a new career opportunity and will be asked to acknowledge they have done so upon submission of their application. Please contact the Recruitment Advisor managing this vacancy for a confidential discussion if there are any concerns meeting this requirement during the application process.
At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.
