Senior Operations Officer - Ict Platforms

Senior Operations Officer - ICT Platforms (9/10), Ongoing/permanent role, full time
Flexible locations will be considered such as Sydney, Gosford and Bathurst
On-call allowance as applicable
About the Role
An opportunity has become available for an Senior Operations Officer - ICT Platforms to join the Network Operations and Emergency Management team at NSW Telco Authority (NSWTA).
You will oversee the performance of third-party ICT service providers engaged to operate, support and maintain infrastructure and assets to ensure service delivery is in line with agreed contracts and service performance levels.
You will identify and manage ICT risks and respond to incidents that can impact network performance as well as manage the priorities and additional demands on the network during emergency situations.

Key Responsibilities Include:

• Oversee the performance of ICT service providers
• Identify and manage ICT risks
• Build strong partnerships with key internal stakeholders and service providers
• Assist in managing ICT operations projects
• Assist with the development and review of processes to identify and recommend opportunities for cost savings and improvements
• Provide operational knowledge and advice to assist in technical design and planning of ICT infrastructure, facilities and assets.

To be successful in this role you will demonstrate:

• Experience in the use of data analytics and reporting in the management of contracts and suppliers
• Demonstrated relevant working experience within the ICT industry
• Extensive experience in technology infrastructure platforms
• Exposure to VMware, Microsoft 365, Windows, networking, storage and cloud platforms such as Azure/AWS
• Ability working in fast paced environments with the ability to plan and organise tasks to meet deadlines, and perform routine and complex tasks to prescribed standards
• Excellent communication and engagement skills with the ability to develop and maintain stakeholder relationships
• Employment screening checks and willingness to obtain relevant security clearance vetting, if required.

How to apply
Please provide an up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.
For enquiries regarding this position, please contact Amanda Wright on Amanda.wright@customerservice.nsw.gov.au.

About NSW Telco Authority
NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver critical communications for frontline responders and essential services.
We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.
NSWTA is a delivery agency with responsibility for over $1.4 billion in key NSW Government projects that connect communities and support Emergency Services Organisations.
We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.
NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.
We're proud of our customer-centric, people-first culture, which is key to the success of our fast-moving, high-performance organisation, and demonstrate our public sector values of Integrity, Trust, Service and Accountability.
We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.
For more information, go to NSW Telco Authority
Salary Grade 9/10, with the base salary for this role starting at $120,859 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via neha.bajaj@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 14th March 2024, Thursday (9:59 am)
Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
Visit our Careers site to find out what it means to work for us.
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We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
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We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via neha.bajaj@customerservice.nsw.gov.au or 02 9494 8351.
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