AddressAbout the Role
Senior Patient Services Administrator
Full Time
Bundoora, Victoria
As a Senior Patient Services Administrator, you will play a crucial role in ensuring that our patients experience informative, transparent, and supportive interactions at every step.
What we offer:
- Competitive salary
- Extensive support networks
- Parental Leave and Fertility Benefits Program
- Professional development and career development opportunities
- Access to an Employee Assistance Programs for physical, mental, social, family and financial support
About Us:
City Fertility is a leading provider in the Fertility/IVF Services market in Australia, renowned for our commitment to excellence in patient care. With a legacy of pioneering fertility treatments, our clinics are equipped with an extensive and highly regarded network of specialists. We take pride in offering a comprehensive range of specialist fertility services to individuals and couples across Australia.
Our mission extends beyond medical expertise; we understand that our patients’ journeys are multi-faceted. City Fertility places a strong emphasis on creating a compassionate and supportive environment. We believe that a successful patient journey involves not only exceptional medical care but also the dedication of proactive and patient-focused administrators.
More about the Role:
As the Senior Patient Services Administrator working in our Bundoora clinic, you will:
- Set the tone and lead the daily operations of our Bundoora clinic.
- Thrive working autonomously - with responsive support at your fingertips.
- Assist the Patient Services Manager - Vic in achieving best administrative practices and providing exceptional patient experiences.
- Be a collaborative member of the Senior Patient Services Leadership team where the focus is on continuous improvement and skill development.
- Provide quality customer service to patients, clinicians, and other departments within the business.
Qualifications and skills we value:
We are looking for someone who is patient-focused, compassionate, supportive, and a team promoter. Ideally, you will bring the following to the role:
- Behave our Values: Compassion, Respect, Committment, Quality, Communication.
- Patient Focus: A minimum of 12 months in customer service.
- Tech Proficiency: Familiarity with basic/intermediate Healthcare IT platforms.
- Industry Know-How: Understanding of basic/intermediate health industry terminology.
- Communication Mastery: Highly effective communication and interpersonal skills.
- Precision Matters: Exceptional accuracy and attention to detail.
- Analytical Prowess: Proficient in problem-solving, critical thinking, decision-making.
- Time Management: Demonstrated excellent time management.
Diverse Perspectives Welcome!
At City Fertility, we’re cultivating a diverse and inclusive workplace that thrives on innovation. Meeting every single requirement? Not necessary. We encourage you to apply if you’re drawn to this role, even if your past experiences don’t perfectly align with the skills we’ve outlined.
Our team operate in an autonomous environment, where we celebrate innovation. Embrace your strengths, as we value each individual’s unique contribution. We offer flexibility and a comprehensive benefits package within a supportive team-based culture. If you have any specific needs or requirements, feel free to discuss them with us; and we’ll try our best to accommodate your requests.
