Senior Process Analyst

Helping people live longer, happier, healthier lives and making a better world. That’s what drives us every day. Our people, our customers and our community are all at the heart of Bupa. We’re working hard to shape a brighter future for everyone, but we can’t do it alone.

The Opportunity

As a Senior Process Analyst at Bupa, you will be at the forefront of driving excellence and innovation. You’ll be a maestro of business process through documenting and managing the intricate tapestry of our Health Services Integration Management System (IMS) program.

With your attention to detail, curiosity and excellent communication skills, you’ll be a storyteller of our business operations, through documenting end-to-end processes, ensuring they're always current via regular reviews. Process mapping designs will also support our risk and controls in each process life cycle stage.

You'll be a champion of our customers, promoting our Business Process Excellence Standards and Governance model across the five pillars of Bupa’s Health Services division. With your passion for improving the customer’s experience and team spirit, you’ll help us thrive, grow and continuously improve.

This permanent full-time position based at our Melbourne offices. (Bupa offers hybrid working arrangements and you can work from the office or from home) 

How will I help?

You will add value by:

• Craft end-to-end process maps, including identifying process owners, and facilitating workshops to document processes in line with process excellence governance framework.
• Identify process improvement opportunities through being a 1st responder to process failures in response to our peoples and customers insights. 
• Liaise with stakeholders to identify customer, system and people impacts due to process changes and mitigating those impacts to improve the customer’s experience and reduce Bupa’s risk.
• Provide guidance to customers to promote our quest to mature process optimisation by demonstrating what ‘best in breed’ would look like.

Benefits:

We keep our people smiling by helping them improve their lives in and outside of the office. We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work. We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

What will you bring?

• Advanced experience in processing mapping in Mega (desirable) or a somewhat similar system e.g., Visio, including taking the lead in workshop facilitation and designing roadmaps
• Experience in risk management, quality management within a large complex organisation would be highly regarded
• Proven stakeholder influencing skills through excellence in verbal and written communication. 
• Strong analytical skills, with an eye for efficiency and detail
• Intermediate skills in Word, Excel and PowerPoint.

About Bupa Asia Pacific

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years. Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. 

Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.