Senior Product Manager, Cards & Payments

• Play an integral role in driving the evolution of our Cards & Payments product portfolio.
• Leverage your product management expertise in this permanent, full-time opportunity.
• Newcastle-based role | option to WFH a few days per week available.

Purpose of the role

Greater Bank and Newcastle Permanent have recently come together to form NGM Group Ltd, a powerhouse in customer-owned banking.

The Cards & Payments function within our Everyday Banking & Savings Product team plays a pivotal role in fostering strong connections with our customers. The ability to transact and make payments in a manner that the customer chooses and that suits them, with ease and reliability, is core to the foundations of the customer experience. Card and payment solutions are key components in driving the growth of our consumer and small business segments. 

As our Senior Product Manager, Cards & Payments, you’ll be based in our Newcastle head offices, and will leverage your proven track record in this space to lead the development and delivery of our Go to Market card strategies and will be responsible for portfolio performance within our multi-brand structure. Additionally, you’ll effectively lead a Product Manager, Cards & Payments, on both strategy and day-to-day tasks.

What will your key responsibilities include? 

• Alongside the Head of Everyday Banking & Savings, lead the development and execution of debit and credit card strategies to increase the number of new cardholders, retained cardholders, and increase overall spend.
• Achieve portfolio growth targets as aligned with the Visa contract key performance metrics.
• Understanding key metrics of the broader cards business and the end-to-end customer experience to build strategies which integrate with Distribution, Digital, Marketing, and Payment Operations.
• Providing clear direction to the Cards & Payments Product team on both strategy and day-to-day tasks.
• Developing plans to encourage desired product/service usage and engage in quantitative and qualitative measurement to ensure effectiveness.
• Actively engaging with the Payments Operations Team to drive continuous improvement of card products and service propositions.
• Ensuring card and payment propositions remain relevant to changing customer needs and innovation is appropriately reflected in portfolio strategies.
• Supporting the team to review and develop an effective suite of card products and services that meet the needs of our customers and deliver a financial return for the Bank.
• Developing relationships with other departments and relevant external companies, managing these relationships to ensure effective engagement of partners to assist in the execution of product and service development and sales and marketing activities.
• As required, being a member, stakeholder, or leader of change-initiated projects.
• Leading, demonstrating, and embedding a culture of risk management and compliance.

What are we looking for?

• University degree or equivalent, with major study in finance, business and/or marketing.
• At least 4 years’ experience in a Card Issuing/Acquiring Role leadership role as well as Payments Scheme management experience.
• A broad understanding of banking and the importance of lending, deposits, and payments and their inter-relationship.
• A sound knowledge of technology and flow of data with a key ability to understand the impacts of technology on payments and customers. This includes external systems operated by payment partners.
• The ability to work with complex data sets and a strong understanding of revenue/cost flows in the payments value chain.
• Demonstrable experience in working with key providers and other payment bodies (BPAY, Aust Pay Net, RBA).
• Fundamental understanding of financial management principles.
• An active desire to continuously develop knowledge and understanding of payments and its relationship with the Bank and its customers. 
• Exceptional communication skills, both written and verbal, including strong presentation capabilities.
• Highly developed relationship building, negotiation, and interpersonal skills.

What can you expect from us?

NGM Group employees can take advantage of the following work perks:

Health and wellbeing; Fitness passport, corporate health insurance and annual flu vaccination.

Lifestyle and giving back; Flexible work including hybrid work arrangements, hotel discounts, 14 weeks paid parental leave, two community volunteer days per year and three recreational leave days per year.

Professional advancement; Diverse career opportunities, recognition programs and employee referral program.

About us 

We’re NGM Group, and we offer retail banking services to more than half a million Australians under the brands Greater Bank and Newcastle Permanent. 

We have fresh energy and big goals for our customers, and our people are key to us achieving this success. If you’re ready to be part of a team that puts the customer first and enjoys a challenge as the path to growth and innovation, then … we want you!

Collectively, we’re the largest customer-owned bank based on net assets and the 10th largest Australian-owned bank for household deposits. A financial powerhouse headquartered in the Hunter, we have a workforce of more than 1,600 people and total assets of more than $20 billion.