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At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.
As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
At HSBC Australia we have an exciting opportunity in this newly created role for a Senior Product Manager of Credit Cards and Rewards, who will report into the Senior Portfolio Manager of Customer Value Management. The role will provide support to our credit card portfolio in delivering various business objectives - the key aspects of such include:
Deepening the engagement and retention across the credit card customer lifecycle including:
- Analysing cardholder behaviour with a focus on spend and balance build to identify the unique needs of different segments.
- Driving customer engagement initiatives to increase product penetration across wealth & personal banking.
- Developing and implementing proactive retention strategies.
Managing the credit card loyalty program with a focus on rewards management:
- Develop strategies for optimising the rewards & loyalty program for customers and HSBC.
- Focus on rewards provisions optimisation.
- Management of loyalty partners including invoicing, process mapping, contracts & ongoing due diligence
Managing and developing strategic partners for credit cards portfolio, including major airlines loyalty partners:
- Perform commercial analysis of opportunities, design propositions and operating models.
- Develop roadmap for strategic partnership management.
- Perform day to day account management for key partners.
- Day to day management of partners including third party due diligence and contracting.
Responsibilities:
- Product promotion, fulfillment and process management.
- Identify, gain support for and implement business improvement opportunities across product processes and services.
- Management of customer lifecycle programs & campaigns.
- Active participation in business planning and objective setting.
- Relationship management - WPB product team, marketing, digital, Banking Operations, Data team, IT, Risk Stewards and so on.
Requirements
Requirements:
- Significant experience in a Product Management role in financial services.
- Retail banking experience and credit card management experience is highly desirable.
- Partnership or relationship management experience.
- Proven negotiation skills and excellent communication skills.
- Comprehensive knowledge of the external environment (risk, regulatory, political, competitors etc.).
- Thorough understanding of credit card product & pertinent regulations impacting retail banking.
- Understanding and experience with rewards & loyalty is highly desirable.
Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.
We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.
Learn more about careers at HSBC Australia - https://www.hsbc.com/careers/where-we-hire/australia
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.
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