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Form of work
SalaryAbout us
Ipswich is Queensland's fastest growing city, oldest provincial city and neighbours Brisbane. It is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity.
Ipswich City Council employs more than 1,500 people and promotes a workplace culture built on our communication, collaboration, integrity, efficiency, and leadership values. Council teams operate across various industries delivering many services to the community, with one common purpose:
‘To proudly enhance the quality of life for our community'
We achieve this by embedding our values in all that we do. Our high performing teams are making a positive difference in the community, and you can be a part of history in shaping the future of the city and its people.
About the role
- Play a lead role in pivotal projects across the organisation
- Influence the future of Customer Experience within council
- Be a part of a positive, enthusiastic, and self-motivated professional team
As Senior Projects Lead (Customer Experience) you will be part of the Customer Experience team, responsible for delivering on our Customer Experience Strategy. Your main focus will be delivering on projects that enable us to better understand and meet our customers’ needs.
Some of your key responsibilities will include:
- Delivering on a range of customer-centric change projects, including our Voice of the Customer program
- Supporting the collection, analysis, and use of customer data, feedback, and insights
- Facilitating stakeholder engagement, including workshops, information sessions, and meetings with senior staff
- Providing internal services to teams seeking to improve their customer-centric practice
About you
To be successful in this role you will have:
- Bachelor's degree in business, marketing/communications, psychology, or another relevant professional qualification and/or substantial equivalent experience
- Experience managing, leading, and delivering on moderate-to-complex change projects
- The ability to be resilient, agile, and personable
- An excellent fit with our values of communication, collaboration, integrity, efficiency, and leadership
What's on offer
This is fixed-term position until May 2025, Level 7 with a salary commencing at $110,575 plus superannuation of up to 12.5%.
- Become a key member of a team that is passionate and dedicated to building a positive, inclusive, and constructive workplace culture
- Genuine commitment to flexible work arrangements
- Ongoing learning, development, and career opportunities
- Access to employee health and wellbeing programs
If you feel you are a good fit with our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.
Join us
Please submit:
- a cover letter of no more than 2 pages describing how and why your skills and experience will assist Council to achieve the results required for this role
- a resume of no more than 4 pages
Closing date: 28 January 2024
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks if required for the position (which may include police record checks).
Ipswich City Council is an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.
