Address Role located in ACT, Brisbane, Melbourne, Adelaide, Sydney
Estimated start date 1/5/2024
Initial contract to 30/6/2025
2 x 12 month extension options available
This role requires candidates to hold an NV1 security clearance
This role requires the successful candidate to be on site althought somre remote working arrangements may be considered
A Senior Server SOE Engineer is required for the provision of a robust ICT capability whilst ensuring the security of the day-to-day technical operations. You will provide broad technical support for project build, test and solution deployment activities for a wide range of Microsoft technologies.
Key tasks, duties and requirements or this role include:
Maintain and support the Department’s and partner agencies Microsoft environment end to end.
Provide third level support for users and managed personal computing devices.
Provide broad technical support for project build, test, and solution deployment activities.
Monitor, tune and maintain ICT software components and perform system testing.
Consult with the infrastructure team in the design, procurement and deployment of hardware and related assets.
Schedule and perform regular maintenance and updating of supported products.
Perform technical operations for ICT solutions.
Maintain technical system information in service tools.
Perform daily monitoring activities.
Support the development of plans for backups and disaster recovery and execute those plans when necessary.
Perform problem management and root cause analysis.
Execute technical change management.
Prepare a range of technical and corporate documentation.
Escalate issues that adversely impacts on policy, performance and/or service.
Collaborate with stakeholders to resolve issues and ensure effective and timely implementation of business solutions.
The key skills and experience for this role include:
Minimum of 3-5 years working in a Microsoft solutions design/engineering role.
Knowledge and a broad range of technical skills across various Microsoft products, both on premise, and M365, including Active Directory, Azure Active Directory, Windows Server, Windows 10, Office, SCCM, Teams and Intune.
Demonstrated experience in maintaining and supporting end users and their devices in a complex ICT environment.
Demonstrated ability to work effectively with technical and non-technical stakeholders.
A high degree of organisational and time management skills, including demonstrated ability to meet priorities and work to tight deadlines.
Well-developed written and oral communication skills, including writing Standard Operating Procedures and user guides.
The primary technologies for this role include Windows Server, Windows Desktop, Applications Packager, Rapid 7, and Broadcom Data Centre Security.
