AddressApplication closing date: Wednesday, 20 March 2024 • 11:59pm, Canberra time (in Canberra)
Estimated start date: Wednesday, 01 May 2024
Location of work: ACT
Working arrangements: The work is to be performed at the offices of Services Australia in the respective city. Some remote working arrangements may be considered on a case to case basis.
Length of contract: Until 30 June 2025
Contract extensions: 2 x 12 months
Security clearance: Must have Negative Vetting Level 1
Rates: $130 - $160 per hour (inc. super)
Services Australia is seeking a Senior Server Standard Operating Environment Engineer who will be focused on the provision of a robust ICT capability whilst ensuring the security of the day-today technical operations. They will provide broad technical support for project build, test and solution deployment activities for a wide range of Microsoft technologies.
Primary Technologies
- • Windows Server
- Windows Desktop
- Applications Packager
- Rapid 7
- Broadcom Data Centre Security Engineer.
Key Tasks/Duties/Requirements:
- Maintain and support Services Australia and partner agencies Microsoft environment end to end.
- Provide third level support for users and managed personal computing devices.
- Provide broad technical support for project build, test, and solution deployment activities.
- Monitor, tune and maintain ICT software components and perform system testing.
- Consult with the infrastructure team in the design, procurement and deployment of hardware and related assets.
- Schedule and perform regular maintenance and updating of supported products.
- Perform technical operations for ICT solutions.
- Maintain technical system information in service tools.
- Perform daily monitoring activities.
- Support the development of plans for backups and disaster recovery and execute those plans when necessary.
- Perform problem management and root cause analysis.
- Execute technical change management.
- Prepare a range of technical and corporate documentation.
- Escalate issues that adversely impacts on policy, performance and/or service.
- Collaborate with stakeholders to resolve issues and ensure effective and timely implementation of business solutions.
Key Skills and Experience:
- Minimum of 3-5 years working in a Microsoft solutions design/engineering role.
- Knowledge and a broad range of technical skills across various Microsoft products, both on premise, and M365, including Active Directory, Azure Active Directory, Windows Server, Windows 10, Office, SCCM, Teams and Intune.
- Demonstrated experience in maintaining and supporting end users and their devices in a complex ICT environment.
- Demonstrated ability to work effectively with technical and non-technical stakeholders.
- A high degree of organisational and time management skills, including demonstrated ability to meet priorities and work to tight deadlines.
- Well-developed written and oral communication skills, including writing Standard Operating Procedures and user guides.
Essential Criteria
- Minimum of 3+ years’ experience in SOE migrations, projects, and implementation.
- Minimum of 3+ years’ experience in Windows Server management, projects and implementation.
Desirable Criteria
- Strong technical knowledge of Microsoft Endpoint Configuration Manager including SCCM.
- Strong technical knowledge of Active Directory, Group Policy Management, RBAC, AppLocker, Server imaging.
- Strong Scripting ability (PowerShell, VBScript).
- Experience with facilitating large and enterprise scale software deployments, including Vrealize automation.
