Senior Server Standard Operating Environment Engineer

Application closing date: Wednesday, 20 March 2024 • 11:59pm, Canberra time (in Canberra)
Estimated start date: Wednesday, 01 May 2024
Location of work: ACT
Working arrangements: The work is to be performed at the offices of Services Australia in the respective city. Some remote working arrangements may be considered on a case to case basis.
Length of contract: Until 30 June 2025
Contract extensions: 2 x 12 months
Security clearance: Must have Negative Vetting Level 1
Rates: $130 - $160 per hour (inc. super)
Services Australia is seeking a Senior Server Standard Operating Environment Engineer who will be focused on the provision of a robust ICT capability whilst ensuring the security of the day-today technical operations. They will provide broad technical support for project build, test and solution deployment activities for a wide range of Microsoft technologies.
Primary Technologies

• • Windows Server
• Windows Desktop
• Applications Packager
• Rapid 7
• Broadcom Data Centre Security Engineer.

Key Tasks/Duties/Requirements:

• Maintain and support Services Australia and partner agencies Microsoft environment end to end.
• Provide third level support for users and managed personal computing devices.
• Provide broad technical support for project build, test, and solution deployment activities.
• Monitor, tune and maintain ICT software components and perform system testing.
• Consult with the infrastructure team in the design, procurement and deployment of hardware and related assets.
• Schedule and perform regular maintenance and updating of supported products.
• Perform technical operations for ICT solutions.
• Maintain technical system information in service tools.
• Perform daily monitoring activities.
• Support the development of plans for backups and disaster recovery and execute those plans when necessary.
• Perform problem management and root cause analysis.
• Execute technical change management.
• Prepare a range of technical and corporate documentation.
• Escalate issues that adversely impacts on policy, performance and/or service.
• Collaborate with stakeholders to resolve issues and ensure effective and timely implementation of business solutions.

Key Skills and Experience:

• Minimum of 3-5 years working in a Microsoft solutions design/engineering role.
• Knowledge and a broad range of technical skills across various Microsoft products, both on premise, and M365, including Active Directory, Azure Active Directory, Windows Server, Windows 10, Office, SCCM, Teams and Intune.
• Demonstrated experience in maintaining and supporting end users and their devices in a complex ICT environment.
• Demonstrated ability to work effectively with technical and non-technical stakeholders.
• A high degree of organisational and time management skills, including demonstrated ability to meet priorities and work to tight deadlines.
• Well-developed written and oral communication skills, including writing Standard Operating Procedures and user guides.

Essential Criteria * Minimum of 3+ years' experience in SOE migrations, projects, and implementation.

• Minimum of 3+ years' experience in Windows Server management, projects and implementation.

Desirable Criteria * Strong technical knowledge of Microsoft Endpoint Configuration Manager including SCCM.

• Strong technical knowledge of Active Directory, Group Policy Management, RBAC, AppLocker, Server imaging.
• Strong Scripting ability (PowerShell, VBScript).
• Experience with facilitating large and enterprise scale software deployments, including Vrealize automation.