Senior Service Desk Officer - Level 3

This NSW Government Agency is dedicated to delivering trusted and independent systems, processes, oversight, and engagement that support the community in New South Wales.About the teamThis newly established team is composed of individuals who share a common mindset, striving for excellence in their work to make a positive impact on the residents of NSW. You need to be hands on be happy to get stuck in. This role requires you to get into the trenches!About the RoleAs a Service Desk Officer, you will play a crucial role in providing ICT support to various departments including Offices, Count Centres, Call Centres, and Head Office staff. Your responsibilities will include providing technical support for hardware and software solutions, deploying ICT solutions, and maintaining key relationships with users and stakeholdersThe role is based on site at the Sydney CBD office, and may require travel to our other metro locations. This role is not WFH suitable, and requires you to work fully on site.Key accountabilities include:

• Provide ICT support to end users and procure ICT hardware and software based on business requirements.
• Deploy and decommission ICT solutions, including end-user training and liaising with vendors.
• Provide coaching and training to team members and end users, document procedures, and suggest process improvements.
• Build and maintain key relationships with users, technical staff, and stakeholders to resolve issues.
• Provide accurate advice about technical issues and solutions to assist with specifying and documenting business requirements.
• Manage hardware and software escalations with vendors and internal stakeholders until resolution.
• Manage the Service Desk systems, including configuration changes, upgrades, and testing.

About You

• Previous NSW Government experience highly regarded
• Experience providing end-user IT technical support with customer service responsibilities.
• Experience in procuring ICT hardware and software as the SME or technical expert.
• Experience working in an ITIL work environment.
• Excellent customer service skills
• Ability to work well under pressure
• Good time management skills
• Experience within the IT industry
• Good understanding of Windows 10, MS Office, and other common applications
• Experience installing and configuring computer and network equipment

Benefits of contracting through Ashdown People

• 5th largest supplier to the NSW Government
• Get paid weekly
• Rated 4.9/5 on Google Reviews with over 1200 5 ⭐ reviews for candidate feedback this year
• Offer Insurances for ABN Contractors
• Consistent communication & transparency
• Detailed onboarding & support

Please apply if you are interested. Please note, only shortlisted candidates will be contacted.Share this jobInterested in this job?Save JobPrint this jobCreate As AlertSimilar JobsConsultant Name: Consultant Email: Social AccountsSCHEMA MARKUP ( This text will only show on the editor. )Quick LinksAbout UsAshdown People is a specialised Recruitment Company with a Global presence, specializing in various professional fields, including Accounting & Finance, Administration & Office Support, Call Centre & Customer Service, CEO & General Management, HR, Marketing & Communications, Property & Construction, and Technology & Data Analytics.