AddressCompany description:
Department of Communities and Justice
Job description:
Service Officer Service Desk
Location - Parramatta
Employment type - 1 x Ongoing and 4 x Temporary up to 31 December 2024 full-time roles
Salary - $79,032 pa - $86,539 pa, plus employer's contribution to superannuation and annual leave loading.
Your role
Department of Communities and Justice is seeking to appoint a Service Officer, Service Desk to deliver and support a team in providing excellent customer service and meet service delivery standards for our customers and stakeholders.
The Service Officer, Service Desk role provides Tier 1 support and advice to users across multiple locations and applications to support the delivery of high-quality shared services in accordance with Service Partnership Agreements (SPAs) to promote a customer centric approach and meet business priorities.
What you'll do
In this role, you will:
- Provide service support and advice in response to inquiries, and requests about shared services products and services by clarifying issues, resolving inquiries and requests in line with SPAs and standards.
- Promote, support, and assist clients in the self-service function.
- Follow procedures, processes and log incidents and requests using existing customer management tools, including ServiceNOW.
- Create a positive customer experience using your knowledge base and researching to resolve or escalating unresolved complex issues in line with SPAs.
- Contribute to the continuous improvement of processes and knowledge base.
- Research and analyse information to make recommendations based on relevant evidence
Department of Communities and Justice Shared Services & Customer Experience unit is a diverse, positive, and collaborative team based in Parramatta at 6PSQ, working in a hybrid environment.
What we're looking for
In addition to meeting the essential requirements, the successful candidate must demonstrate strong capabilities in:
- Processing HR/Payroll and/or Finance transactions.
- Providing customer centric service support to clients in a medium to large client services environment.
- Dealing with demanding or difficult customers in a Service Desk setting.
- Maintaining current knowledge of procedures in multiple systems and learn new applications and processes as required
Download the role description.
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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close Sunday, 12th May 2024 at 11:59pm AEST.
Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Danelle Tuaana on 02 9765 3*** or at: **************@dcj.nsw.gov.au
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Sarah Nguyen on 02 9765 5*** or via ***************@dcj.nsw.gov.au
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
