Senior Service Desk Officer & Service Desk Officer (2 Roles)

Senior Service Desk Officer
6 months contract
$88 per hour
Onsite

• Provide ICT support to end users and procure ICT hardware and software based on business requirements.
• Deploy and decommission ICT solutions, including end-user training and liaising with vendors.
• Provide coaching and training to team members and end users, document procedures, and suggest process improvements.
• Manage hardware and software escalations with vendors and internal stakeholders until resolution.
• Manage the Service Desk systems, including configuration changes, upgrades, and testing.

• Experience providing end-user IT technical support with customer service responsibilities.
• Experience in procuring ICT hardware and software as the SME or technical expert.
• Experience working in an ITIL work environment.
• Good understanding of Windows 10, MS Office, and other common applications
• Experience installing and configuring computer and network equipment

• Provide support for end-user device hardware, printers, desktops, laptops, and more across various locations.
• Utilize a ticketing system to log and respond to Service Desk queries promptly.
• Provide first and second-level Windows software support and troubleshooting.
• Manage hardware and software escalations with vendors.
• Offer first-level support for network and telephony environments.
• Assist with end-user device and venue ICT setup, configuration, and support during major events.
• Deploy and test software solutions, creating and updating user and technical guides.
• Maintain asset databases to ensure accurate records.

• Previous NSW Government experience highly regarded
• Experience within the IT industry
• Good understanding of Windows 10, MS Office, and common applications
• Experience installing and configuring computer and network equipment