AddressJD Ross Energy have partnered with a major owner and operator of regulated networks electricity networks across Victoria who because of new project requirements over the last few months, are now after a Senior Solar Technician in Melbourne.
In this role will see you manage, lead, and provide help-desk function to Victorian solar industry stakeholders to ensure the smooth implementation and successful commissioning of dynamic solar connections. The role services solar industry enquiries and installation support calls in a timely manner whilst meeting company quality standards.
Responsibilities
- Diagnose incoming requests for support, enquiries and be able to record, action and provide appropriate information back to the customer/installer, while determining solutions for installers at the first point of contact.
- Fault finding/diagnosis of solar PV system issues and problem solving.
- Lead and upskill support team to keep up with installation standards and industry developments.
- Perform administrative duties such as informing customers of power restoration times, vegetation.
- Oversee crew and workflow to deliver projects efficiently, within agreed timeframes
- Must have full working rights in Australia.
- CEC Accreditation preferred.
- Proven operational experience within the new energy & renewables industry, including knowledge of the distribution network – experience working with, for, or as a solar installer favourable.
- Experience managing or leading teams – specifically customer focussed teams favourable.
- Exceptional communication and customer service skills
