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The Senior Solutions Architect position is part of the Customer Engineering team and is responsible for supporting our corporate sales team. The role provides commercially focused innovative technical solutions tailored to the customers performance objectives to assist Business Development Managers and Account Managers in securing sales opportunities.
You will be responsible for managing the technical relationship within the client throughout the sales lifecycle. This is accomplished by liaising with the corporate sales team and proposing telecommunications network solutions that meeting the customer’s needs. You will play a key role as the main liaison point for the sales teams and TPG’s customers into the engineering functions of the business.
Responsibilities
Contribute to the achievement of revenue growth targets and re-sign and retention strategies by providing timely advice, recommendations, and accurate commercially focused innovative solutions.
Develop innovative, cost effective design solutions that meet a customer’s business requirements which also contribute to the success of TPG.
Design solutions that can be implemented, managed, and maintained by TPG. Ensure non-standard design elements are documented and embedded within the operational arms of the business.
Support and provide technical expertise on existing voice and data technologies, solutions, and services to teams within the Corporate, Government and Wholesale sales department.
Promptly and proficiently adjust priorities in consultation with the assigned sales segments to maximise sales effectiveness.
Experience with designing and proposing Fortinet solutions.
Respond to stakeholders seeking technical solutions assistance within the set SLAs.
Post Sales and Relationship Management
Deliver effective and timely post sale handover of solution documentation ensuring documentation is of high quality and high accuracy.
Provide post-sales support to customers, ensuring solutions are implemented successfully.
Develop and maintain effective business relationships to achieve business outcomes, which ensures customers have confidence in TPG’s ability to deliver superior customer service.
Collaborate with, provide support and advice to other Solution Architects.
Develop internal networks with other teams and departments.
Knowledge and experience
Bachelor’s degree in Engineering or Information Technology, or relevant discipline
Industry Accreditations (e.g. Fortinet, Cisco, Microsoft) is preferred
Minimum of 4-6 years’ technical experience in a similar role
Telecommunications industry experience is essential
Telecommunications delivery across voice and data.
Practical knowledge and experience with security and SD-WAN technologies.
Knowledge and experience in IP (BGP, RIP, MPLS, QoS), Transmission, Voice (switched and VOIP), Cloud, Managed Services, Wireless and other integral technologies.
Practical knowledge of Access Technologies including Fibre, xDSL, EFM, NBN, etc.
Providing advanced technical data and voice solutions addressing legacy as well as state of the art solutions such as analogue voice to SIP VOIP, X.50 to DWDM, FR/ATM to IPVPN (L2 and L3).
Telecommunication industry regulations
- Strong written and oral communication skills
Confident in presenting, pitching and solving problems.
Commercial acumen is preferred.
Passion and excitement for both role, business and in interactions with others.
Benefits and perks
Flexible hybrid way of working (from home and office)
‘Stay Connected Mobile’ – Access to a free mobile plan
‘Stay Connected NBN’ – Access to a free NBN 100 plan
‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
Access to TPG Learning Hub platform and internal development opportunities
Access to Corporate Partner Discounts
Our TPG Telecom Spirit
We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together. We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.
Bolder and better together!
Don’t meet every single requirement? We're ok with that. Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference!
We’re all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
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