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About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Leaders from the world’s most respected brands trust Salesforce to solve today’s digital imperative and uncover tomorrow’s potential. The Salesforce Innovation Centre (SIC) brings our top executives and experts together with C-suite customers to partner on the path ahead. We design strategic, customer-centric discussions that reimagine what’s possible, drive change, and enable companies to work smarter, collaborate better, and build deeper relationships – starting now.
Role Description:
The role of the Senior Strategist is to help manage the Salesforce Innovation Centre (SIC) briefings, fostering a strategic relationship with Salesforce sales, product teams, and Executives to deliver amazing customer experiences at our brand new, world-class Innovation Centre on Level 50 of the Salesforce Tower, Sydney. As part of the planning process, the Strategist will strategise with the Account Team to align goals to meeting content and select appropriate speakers to ensure the Sales & Customer goals are achieved. This position requires strong analytical, organisational, and coordination skills and the ability to communicate to and work with Executive Management, Sales Management, and other critical organisations to ensure the success of these meetings in this dynamic & fast-paced environment. This role will suit individuals with a natural curiosity to listen, probe and understand organisational challenges and translate those into a well thought-out meeting strategy.
Responsibilities:
Qualify, manage & ensure the success of customer briefings at our Sydney Innovation Centre
Serve as main point of contact for Account Teams throughout the planning cycle and during customer briefings
Work closely with Account Teams to gain an understanding of Customer and Sales objectives
Strategise with Account Teams on agenda, meeting flow, Subject Matter Experts, content, etc.
Brief and prepare Salesforce executives for their SIC briefings and SIC briefings at our conferences
Liaise with Subject Matter Experts on product positioning and strategy for briefings
Work within SIC team functions to manage all logistics – request management, room/speaker scheduling, catering coordination, room readiness
Required Skills and Experience:
Proven professional experience, ideally in a similar role in tech/software but not essential
Experience in facilitating meetings/events, project management, and liaising with executives preferred
Adaptability to frequent change
Strong background in being customer-focused
Consultative background and ability to understand business needs and translate it into a clear strategy
Exceptional communication, organisational skills (must be very detail-oriented) and professionalism
Ability to multi-task and work under pressure - including ability to adjust to changing priorities and handle multiple projects at once
Excellent written and oral communication skills with exceptional grammar, spelling, and punctuation skills
Commitment to customer satisfaction & attention to detail
Preferred Skills and Experience:
Experience in developing compelling customer agendas, ideally in a customer briefing or Marketing environment
Understanding of current technology trends and topics and experience identifying and communicating which customer painpoints they can help address
Functional experience in sales meetings and/or executive briefings is a plus
Familiarity in using Salesforce and exposure to the executive briefing process (preferred)
Ideal Candidate has Sales/Customer-facing experience
This role requires in-office attendance on average 3-4 days per week
At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information
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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
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